Julia Hamling
Junction City,KS
Summary
Driven and decisive DRS offering 9+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
District Recruiting Specialist
Dillons Grocery Store
Manhattan, KS
04.2022 - Current
- Contacted all job applicants to inform them of their application status.
- Defined recruitment quotas, developed marketing budgets and maintained staffing levels to achieve recruitment goals.
- Developed relationships with field team to assist in developing pool of candidates for up to three stores.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Scheduled or conducted new employee orientations.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Hired employees and processed hiring-related paperwork.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Conducted exit interviews and completed employment termination paperwork.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Maintained current calendar of job fairs and employment opportunities in each state.
- Supervised, coached and mentored recruiters to achieve individual and school recruitment targets.
Customer Service Manager
Dillons Grocery Store
Junction City, KS
09.2017 - 04.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Monitored phone calls to provide feedback and coaching.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Conducted training and offered staff development opportunities to decrease process lags.
- Conducted research and reviewed findings to solve customer issues.
- Organized client contracts, records and reports to strengthen traceability.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
General Merchandise Assistant Manager
Dillons Grocery Store
Junction City, KS
02.2017 - 09.2017
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Placed prices and descriptive signage to enhance displays and promote items.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Developed pricing promotions and markdowns to meet sales and margin targets.
- Verified product placements in web scheduler.
- Oversaw buying process by forecasting inventory demands and negotiating with suppliers.
DSD Receiver
Dillons Grocery Store
Junction City, KS
06.2014 - 02.2017
- Built strong working relationships with delivery personnel and other store employees to optimize working conditions and support business success.
- Separated outdated batteries, food and magazines and processed to promote most current products.
- Assisted in safe unloading of incoming shipments and verified that incoming material arrived in saleable condition.
- Identified damaged goods received and processed and completed documentation according to defined processes.
- Checked in products from each DSD vendor, verifying correct quantities of specified items.
- Monitored activities of personnel in receiving area, training new people in proper and safe procedures to protect store's investment.
- Organized receipt and processing of products received directly from manufacturer for delivery to sales floor.
- Transitioned received DSD products and other merchandise into store and tracked in inventory logs.
- Received product deliveries and supplies from distribution centers and other suppliers.
- Delivered requisitioned products and supplies to personnel listed and obtained authorized signatures.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Maintained dock security and monitored entries into and exits from receiving and other secure areas.
- Investigated inventory discrepancies to maintain recordkeeping validity.
Beauty Sales Associate
Trade Secret Hair Salons
Colorado Springs, CO
02.2005 - 10.2006
- Maximized sales by cross-selling and upselling higher-profit products.
- Identified customer beauty needs by asking open-ended questions.
- Recommended products aligned with customer desires.
- Replenished store products by restocking shelves while maintaining merchandising standards.
- Informed clients of current sales promotions to boost sales.
- Offered product demonstrations and education to promote benefits and quality.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Exchanged merchandise for customers and accepted returns.
- Maintained records related to sales for store management.
Education
Some College (No Degree) - Early Childhood Education
Some College (No Degree) - General Studies
Skills
- Personnel engagement
- Personnel recruitment
- Flexible schedule
- Critical thinking
- Computer skills
- Cost reductions
- Data management
- Policies implementation
- Customer service
- Reliable & trustworthy
- Relationship building
- Problem resolution
- Good work ethic
- Teambuilding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
District Recruiting Specialist - Dillons Grocery Store
04.2022 - Current
Customer Service Manager - Dillons Grocery Store
09.2017 - 04.2022
General Merchandise Assistant Manager - Dillons Grocery Store
02.2017 - 09.2017
DSD Receiver - Dillons Grocery Store
06.2014 - 02.2017
Beauty Sales Associate - Trade Secret Hair Salons
02.2005 - 10.2006
Cloud County Community College - Some College (No Degree), Early Childhood Education
University Colorado of Colorado Springs - Some College (No Degree), General Studies