Julia Haros
San Francisco,CA
Summary
Seasoned Supervisor with a safety-oriented and data-driven skill set, adept at leading teams to success. Proficient in task assignment, employee training, feedback provision, conflict resolution, and implementation of company procedures. Possesses excellent communication and listening skills, delivering strong leadership and vision to propel teams towards achieving objectives. Dynamic and energetic, excelling in motivating teams and fostering positive dynamics to achieve ambitious goals. Committed to cultivating an open and communicative culture, empowering employees to contribute effectively to the company's success.
Overview
5
5
years of professional experience
Work History
Supervisor
GLOBAL LOUNGE NETWORK
06.2023 - Current
- Ensure quality service provision while maintaining high standards to achieve guest satisfaction through coordinating administrative and operational tasks for crew
- Ensure compliance with food and beverage licensing and other regulatory requirements
- Take charge of hiring, onboarding and preparing schedules
- Supervise, guide and coach both Front of house and Infrastructure staff
- Process orders while building and maintaining relationships with vendors
- Lowering production costs while having quality control
- Constantly seeking feedback and opportunities to improve
- Deescalate any hostile situations
- Oversee all billing reports are being sent in timely manner and are correct
- Work directly with General Manager to ensure compliancy with Airlines standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Receptionist
Airist Co
02.2023 - 06.2023
- Greet and assist all passengers
- Scan their boarding pass properly into pos system
- Ensure that all billing reports were sent out on time
- Call wheelchairs for passengers and make boarding announcements
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted passengers in completing surveys and was able to bring up rating with always achieving 100% satisfaction
- Built relationships with passengers.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
GUEST SERVICE
TARGET CO
10.2018 - 08.2021
- Processed returns and exchanges
- Greeted and assisted customers
- Followed company policies
- Answered any questions or concerns guests had
- Answered phones, processed transactions, stocking and delivered orders to guests' cars in under two minutes.
- Delivered outstanding guest service.
- Provided courteous and friendly guest service from point of arrival through departure.
- Helped eliminate potential theft of products by providing exceptional guest service and maintaining awareness while on sales floor.
Education
Associate of Arts - In Progress
Skyline College
San Bruno, CA01.2024
High School Diploma -
South San Francisco High School
South San Francisco, CA05.2020
Skills
- Manage relationships with key operations vendors
- Interviews, hiring and filing legal documents
- Payroll Kronos proficiency and learning QuickBooks
- Ensuring adequate scheduling of staff
- Operations Management
- Data Analytics
- Schedule Development
- Staff Management
- Inventory Control
- Staff Development
- Employee Motivation
- Inventory Oversight
- Business Administration
- Staff Discipline
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
GLOBAL LOUNGE NETWORK
06.2023 - Current
Receptionist
Airist Co
02.2023 - 06.2023
GUEST SERVICE
TARGET CO
10.2018 - 08.2021
Associate of Arts - In Progress
Skyline College
High School Diploma -
South San Francisco High School
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