Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Julia Harris

Boerne,TX

Summary

Dynamic professional known for enhancing customer satisfaction and loyalty at Massage Heights through exceptional service and effective sales strategies. Demonstrated expertise in multitasking, strategic planning, and community engagement, consistently leading teams to surpass sales targets. Proficient in client records management and motivational leadership, resulting in significant operational efficiency improvements. Aiming to leverage these skills to drive further success in customer-centric environments.

Overview

4
4
years of professional experience

Work History

Lifestyle Consultant

Massage Heights
Boerne, TX
04.2023 - 05.2024
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Maintained precise handling of monetary exchanges.
  • Created tailored sales strategies to effectively promote and upsell services to both new and established clients.
  • Educated customers about products and services offered by the company.
  • Networked to build client base and promote products to new and existing clients.

Shift Supervisor

Smoothie King
Boerne, TX
01.2021 - 05.2022
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Scheduled staff shifts, considering peak times and individual availability.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Taught staff upselling techniques to meet revenue targets.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Communicated clearly with employees regarding job duties, expectations, and policies.

Shift Leader

Dunkin' Donuts
Boerne, TX
08.2020 - 01.2021
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Trained new hires on company protocols, workflows, and customer service expectations.
  • Efficiently addressed customer service problems.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Education

Associate of Applied Science - Business Management

San Antonio College
San Antonio, TX
05-2026

GED -

Texas Education Agency
San Antonio, TX

Skills

  • Community engagement
  • Sales training
  • Multitasking Abilities
  • Client records management
  • Appointment coordination
  • Shift reporting
  • Inventory control and record keeping
  • Policy enforcement
  • Strategic planning
  • Project management
  • Inventory management
  • Customer-oriented
  • Internal communications
  • Motivational skills

References

References available upon request.

Timeline

Lifestyle Consultant

Massage Heights
04.2023 - 05.2024

Shift Supervisor

Smoothie King
01.2021 - 05.2022

Shift Leader

Dunkin' Donuts
08.2020 - 01.2021

Associate of Applied Science - Business Management

San Antonio College

GED -

Texas Education Agency

Similar Profiles

CREATE PROFILE
Julia Harris