Julia Hatfield
Maineville,OH
Summary
Driven Walmart professional with a strong track record in customer service and sales. Excelled in online personal shopping and bakery/deli management by enhancing customer satisfaction and streamlining operations. Demonstrated expertise in product knowledge and problem-solving, achieving high satisfaction ratings and exceeding health standards. Skilled in teamwork and collaboration, consistently meeting quality goals.
Overview
16
16
years of professional experience
Work History
Online Personal Shopper
Walmart
08.2008 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
Bakery/ Deli Department Manager
Walmart
09.2009 - 10.2019
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed daily operations of the bakery/deli department, ensuring cleanliness, organization, and compliance with industry regulations.
Education
High School Diploma -
Warren County Virtual School
Lebanon, OHSkills
Patience and Empathy
Customer service expertise
Sales experience
Product picking
Customer Service
Attention to Detail
Prioritizing Orders
Online Order Processing
Upbeat and Outgoing Attitude
Decision-Making
Customer Relations
Product Knowledge
Online ordering familiarity
Strong Work Ethic
Problem-Solving
Teamwork and Collaboration
Timeline
Bakery/ Deli Department Manager
Walmart
09.2009 - 10.2019
Online Personal Shopper
Walmart
08.2008 - Current
High School Diploma -
Warren County Virtual School