Summary
Overview
Work History
Education
Skills
Accomplishments
Singer/ Songwriter
Languages
Timeline
AdministrativeAssistant

Julia Hayden

New York City,New York

Summary

Graduate of Hunter College with a Bachelor of Arts in Psychology. Interested in a position in the music industry where I can apply a knowledge and passion for music, interpersonal and organizational skills, and apply innovative leadership to provide a positive experience for both coworkers and customers.

Overview

5
5
years of professional experience

Work History

Guest Services Supervisor

City Winery
05.2024 - Current
  • Supervises guest service team, trains new hires, schedules employees and organizes daily check lists to ensure all emails, calls voicemails and customer inquires are answered in a timely manner.

Concert Coordinator

City Winery
08.2023 - Current
  • Artist hospitality, maintenance/set up of green rooms and backstage spaces, proficient with advances, prelims, final settlements, writing checks, artist payout, check and ACH logs, merch sales and artist wine sales

Box Office Coordinator

City Winery
05.2023 - Current
  • Creating show links and updating website features/show information, overseeing papering from third party ticket websites, sending out emails for Platinum members, cancellations and Meet & Greet information, handling refunds, sending out purchase intents, ticket transfers, proficiency in a new CRM (Vivenu)

Administrative Assistant

Bach to Rock Music School
09.2021 - Current
  • Kept inventory organized and up to date
  • Handled processing bills, booking and scheduling lessons and classes
  • Customer acquisition and marketing events
  • Managed day-to-day operations for both staff and customers
  • Basic knowledge of musical instruments and equipment upkeep
  • Facilitated and assisted with party set up/clean up
  • Set up and managed karaoke and other entertainment for kids, ensuring events and activities went as smoothly as possible

Freelance Event Logistics at Carnegie Hall

The Music Of
03.2024 - 05.2024
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Oversaw all VIP ticketing including allocation of seating, mailing tickets, and a seamless check-in process on the day of the show.
  • Handled all talent lodging, transportation, advancing of guestlist tickets and in house complimentary tickets
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Concierge

City Winery
02.2023 - 05.2023
  • Open and closing procedures, compiled Daily Updates and EOD reports, created daily operations documents, compiled ticket holder lists, oversaw front desk and venue spaces, sold tickets and retail merchandise, answered guest services emails, lead event check in, maintained information for Membership wine pickups and redemptions, documented complimentary tickets, assigned seats

Host

City Winery
01.2023 - 02.2023
  • Greeted guests, ushered guests to their tables, set up the venue with candles, correct and table numbers, sold retail wine and merchandise
  • Solve seating arrangement inquiries and issues

Sales Manager

Warby Parker
10.2021 - 06.2022
  • Leader on the sales floor and ensured all customers were being helped and all employees completed their tasks
  • Dealt with cash transactions, cash deposits and counting the till and safe
  • Executed opening and closing the business smoothly and efficiently, including scheduling breaks, cleaning the facility and ordering inventory
  • Oversaw front of house set up, kept inventory up to date and organized

Sales Advisor

Warby Parker
05.2019 - 10.2021
  • Kept back of house and inventory organized
  • Scheduled eye exams and checked in patients
  • Extensive knowledge of eyeglass and contact lens prescriptions
  • Answered all questions with knowledge of the brand and business operations

Education

Bachelor of Arts in Psychology with a concentration in Cognitive Processes -

Hunter College of The City University of New York
01.2021

Skills

  • Organization
  • Leadership
  • Communication
  • Problem Solving
  • Interpersonal skills
  • Guest Relations
  • Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
  • Google Suite
  • Vivenu, InKind, Stripe, Audience View, Commerce Layer

Accomplishments

  • Built and supervise team of 5 staff members.
  • Lead singer of The Nameless - Won a Battle of the Bands two years in a row
  • Multi-instrumentalist - Piano, Guitar, Ukulele, Flute, Oboe
  • Full Score A Capella - Mezzo and Choreographer
  • Novice Production - Ableton DAW

Singer/ Songwriter

The Nameless, Piano, Guitar, Ukulele, Flute, Ableton, Full Score - NYC a cappella vocal group

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Guest Services Supervisor

City Winery
05.2024 - Current

Freelance Event Logistics at Carnegie Hall

The Music Of
03.2024 - 05.2024

Concert Coordinator

City Winery
08.2023 - Current

Box Office Coordinator

City Winery
05.2023 - Current

Concierge

City Winery
02.2023 - 05.2023

Host

City Winery
01.2023 - 02.2023

Sales Manager

Warby Parker
10.2021 - 06.2022

Administrative Assistant

Bach to Rock Music School
09.2021 - Current

Sales Advisor

Warby Parker
05.2019 - 10.2021

Bachelor of Arts in Psychology with a concentration in Cognitive Processes -

Hunter College of The City University of New York
Julia Hayden