Julia Hayden
New York City,New York
Summary
Graduate of Hunter College with a Bachelor of Arts in Psychology. Interested in a position in the music industry where I can apply a knowledge and passion for music, interpersonal and organizational skills, and apply innovative leadership to provide a positive experience for both coworkers and customers.
Overview
5
5
years of professional experience
Work History
Guest Services Supervisor
City Winery
05.2024 - Current
- Supervises guest service team, trains new hires, schedules employees and organizes daily check lists to ensure all emails, calls voicemails and customer inquires are answered in a timely manner.
Concert Coordinator
City Winery
08.2023 - Current
- Artist hospitality, maintenance/set up of green rooms and backstage spaces, proficient with advances, prelims, final settlements, writing checks, artist payout, check and ACH logs, merch sales and artist wine sales
Box Office Coordinator
City Winery
05.2023 - Current
- Creating show links and updating website features/show information, overseeing papering from third party ticket websites, sending out emails for Platinum members, cancellations and Meet & Greet information, handling refunds, sending out purchase intents, ticket transfers, proficiency in a new CRM (Vivenu)
Administrative Assistant
Bach to Rock Music School
09.2021 - Current
- Kept inventory organized and up to date
- Handled processing bills, booking and scheduling lessons and classes
- Customer acquisition and marketing events
- Managed day-to-day operations for both staff and customers
- Basic knowledge of musical instruments and equipment upkeep
- Facilitated and assisted with party set up/clean up
- Set up and managed karaoke and other entertainment for kids, ensuring events and activities went as smoothly as possible
Freelance Event Logistics at Carnegie Hall
The Music Of
03.2024 - 05.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Oversaw all VIP ticketing including allocation of seating, mailing tickets, and a seamless check-in process on the day of the show.
- Handled all talent lodging, transportation, advancing of guestlist tickets and in house complimentary tickets
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Concierge
City Winery
02.2023 - 05.2023
- Open and closing procedures, compiled Daily Updates and EOD reports, created daily operations documents, compiled ticket holder lists, oversaw front desk and venue spaces, sold tickets and retail merchandise, answered guest services emails, lead event check in, maintained information for Membership wine pickups and redemptions, documented complimentary tickets, assigned seats
Host
City Winery
01.2023 - 02.2023
- Greeted guests, ushered guests to their tables, set up the venue with candles, correct and table numbers, sold retail wine and merchandise
- Solve seating arrangement inquiries and issues
Sales Manager
Warby Parker
10.2021 - 06.2022
- Leader on the sales floor and ensured all customers were being helped and all employees completed their tasks
- Dealt with cash transactions, cash deposits and counting the till and safe
- Executed opening and closing the business smoothly and efficiently, including scheduling breaks, cleaning the facility and ordering inventory
- Oversaw front of house set up, kept inventory up to date and organized
Sales Advisor
Warby Parker
05.2019 - 10.2021
- Kept back of house and inventory organized
- Scheduled eye exams and checked in patients
- Extensive knowledge of eyeglass and contact lens prescriptions
- Answered all questions with knowledge of the brand and business operations
Education
Bachelor of Arts in Psychology with a concentration in Cognitive Processes -
Hunter College of The City University of New York
01.2021
Skills
- Organization
- Leadership
- Communication
- Problem Solving
- Interpersonal skills
- Guest Relations
- Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
- Google Suite
- Vivenu, InKind, Stripe, Audience View, Commerce Layer
Accomplishments
- Built and supervise team of 5 staff members.
- Lead singer of The Nameless - Won a Battle of the Bands two years in a row
- Multi-instrumentalist - Piano, Guitar, Ukulele, Flute, Oboe
- Full Score A Capella - Mezzo and Choreographer
- Novice Production - Ableton DAW
Singer/ Songwriter
The Nameless, Piano, Guitar, Ukulele, Flute, Ableton, Full Score - NYC a cappella vocal group
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Guest Services Supervisor
City Winery
05.2024 - Current
Freelance Event Logistics at Carnegie Hall
The Music Of
03.2024 - 05.2024
Concert Coordinator
City Winery
08.2023 - Current
Box Office Coordinator
City Winery
05.2023 - Current
Concierge
City Winery
02.2023 - 05.2023
Host
City Winery
01.2023 - 02.2023
Sales Manager
Warby Parker
10.2021 - 06.2022
Administrative Assistant
Bach to Rock Music School
09.2021 - Current
Sales Advisor
Warby Parker
05.2019 - 10.2021
Bachelor of Arts in Psychology with a concentration in Cognitive Processes -
Hunter College of The City University of New York