Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Hayes

Fall River,MA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Awake Overnight Direct Care Staff

Fall River Deaconess Home
08.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Monitored and assisted residents through individual service plans.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Did fifteen minute rounds on all clients throughout the night and documented sleeping patterns.

Shift Supervisor

Reds Wine And Spirits
05.2020 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Putting away beer and wine orders
  • Restocking the coolers throughout my shift


Sales Associate

Savers Thrift Store
12.2019 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained new employees on customer service, money handling and organizing strategies.

Cashier

Stop & Shop
05.2017 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during tobacco sales.

Caregiver

Caregiver Homes
11.2016 - 05.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recorded status and duties completed in logbooks for management.

Door Greeter

Dollar Tree
09.2015 - 12.2016
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Education

High School Diploma -

Mckinley Prepatory HighSchool
Boston
06.2015

Skills

  • Health and Safety Requirements
  • Behavior Tracking
  • Treatment Plan Implementation
  • Cook Healthy Meals
  • Charting and Documentation
  • Store Opening and Closing
  • Safety Awareness
  • Guest Satisfaction
  • Training
  • Cash Register Operations
  • Time Management
  • Excellent People Skills
  • Answering Customer Questions

Timeline

Awake Overnight Direct Care Staff

Fall River Deaconess Home
08.2022 - Current

Shift Supervisor

Reds Wine And Spirits
05.2020 - 08.2022

Sales Associate

Savers Thrift Store
12.2019 - 05.2020

Cashier

Stop & Shop
05.2017 - 11.2017

Caregiver

Caregiver Homes
11.2016 - 05.2017

Door Greeter

Dollar Tree
09.2015 - 12.2016

High School Diploma -

Mckinley Prepatory HighSchool

Similar Profiles

CREATE PROFILE
Julia Hayes