Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer: Careharbor, SVOSH, Healing Ca, Special Olympics
Timeline
Generic

Julia Hayward

Pomona,Ca

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Optometry Office Manager

Chen Optometry
06.2017 - 05.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Healthcare Provider

In-Home Supportive Services (IHSS)
07.2013 - 07.2020
  • Sanitize medical equipment, Organize and distribute medications, Run errands, Clean living areas, Cook and prepare food
  • Provided timely and accurate documentation of patient care, ensuring compliance with regulatory standards.
  • Participated in quality and safety initiatives aimed at reducing adverse events, improving patient outcomes, and fostering a culture of accountability within the organization.
  • Maintained a safe and sanitary environment for patients, staff, and visitors by enforcing infection control protocols.
  • Partnered with healthcare teams to address care plan management, development and implementation.

Front End Supervisor

Ross Dress For Less
06.2015 - 06.2018
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.

Food Champion

Taco Bell
05.2015 - 06.2017
  • Clean work area, Cook and prepare food, Customer service, Memorizing menu
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
  • Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Upheld strict health code compliance through diligent sanitation practices and personal hygiene measures.

Cafeteria Support Staff/ Cashier

Merced Union High School District
08.2012 - 06.2015
  • Use touch screen cash register to complete cafeteria purchase transactions, Assist and directs customers with account complaints or concerns, Maintain food inventory, Organize and re-stocks food inventory daily, Clean and sanitizes floors and counters

Education

Doctor of Optometry -

Western University School of Optometry
Pomona, Ca
05.2025

University of California Merced
Merced, CA
05.2024

Atwater High School
Atwater, CA
06.2015

Skills

  • Customer Service
  • Cashiering
  • General Office
  • Sterilization
  • CPR/AED Certified
  • Vital Sign Assessment
  • HIPAA Training
  • Office Management
  • Claims Management Expertise
  • Time management mastery
  • Healthcare Industry Familiarity
  • Insurance Billing Knowledge
  • Conflict resolution techniques
  • Medical coding proficiency
  • Claims Processing
  • Training and mentoring
  • Critical Thinking
  • Decision-Making
  • Team Building Leadership
  • Planning and coordination
  • Relationship building and management
  • Cash handling expertise
  • Workflow Coordination

Accomplishments

  • 2014 Certificate of Recognition: Senate, House of Representatives, Legislative, City of Livingston, City of Atwater, Merced County Board of Supervisors, Mayor of Atwater, and Girl State
  • 2014 Cabin Counselor
  • 2012, 2013 Scholastic Achievement Award
  • 2011 Presidential Award for 4.0 GPA

Volunteer: Careharbor, SVOSH, Healing Ca, Special Olympics

Engaged in diverse volunteer initiatives encompassing the provision of eyeglass prescriptions, comprehensive ocular health management, crafting custom eyewear, and delivering holistic care to underserved populations lacking access to healthcare services. Demonstrated commitment to addressing the needs of economically disadvantaged individuals, including farmers, individuals with special needs, unemployed individuals, and those with low income backgrounds.

Timeline

Optometry Office Manager

Chen Optometry
06.2017 - 05.2021

Front End Supervisor

Ross Dress For Less
06.2015 - 06.2018

Food Champion

Taco Bell
05.2015 - 06.2017

Healthcare Provider

In-Home Supportive Services (IHSS)
07.2013 - 07.2020

Cafeteria Support Staff/ Cashier

Merced Union High School District
08.2012 - 06.2015

Doctor of Optometry -

Western University School of Optometry

University of California Merced

Atwater High School

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Julia Hayward