Julia Hegyes
Tacoma
Summary
Motivated staff member providing fast, high-quality customer service to guests in restaurant and office settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Server
Hotel Murano
02.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Haufbrau House
09.2022 - 09.2023
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Anthony’s Pronto Kitchen
01.2019 - 05.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Office Assistant
Wellness Solutions Montana
01.2016 - 05.2021
- Interacted with patients by phone, email and in-person to provide information.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Developed correspondence letters, memos and emails.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Retail Sales Associate
The Gap
01.2014 - 05.2016
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
Server
Narrows Glen Assisted Living And Memory Care
01.2010 - 01.2012
- Cultivated warm relationships with regular customers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Woodrow Wilson High School
Tacoma, WA 09.2009 - 06.2013
Broward College
Fort Lauderdale, FL 09.2019 - 04.2020
Skills
Food sales and promotion
Bill computation
Stocking and replenishing
Menu memorization
Point of sale operation
Item promotion
Filing and data archiving
Scheduling
Sorting and labeling
Mail handling
Multi-line phone proficiency
Timeline
Server
Hotel Murano
02.2024 - Current
Server
Haufbrau House
09.2022 - 09.2023
Broward College
09.2019 - 04.2020
Server
Anthony’s Pronto Kitchen
01.2019 - 05.2021
Office Assistant
Wellness Solutions Montana
01.2016 - 05.2021
Retail Sales Associate
The Gap
01.2014 - 05.2016
Server
Narrows Glen Assisted Living And Memory Care
01.2010 - 01.2012
Woodrow Wilson High School
09.2009 - 06.2013
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