Julia Hemmert
Troy
Summary
Knowledgeable Flight Attendant with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight experiences and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
42
42
years of professional experience
Work History
Flight Attendant
PSA Airlines
11.2014 - Current
- Good working knowledge of Crew Resource Management
- Compliance with all applicable FARs, TSA, DOT regulations, company procedures and policies
- Perform duties timely and efficiently while providing excellent customer service
- Knowledge of all preflight inspections of all cabin emergency equipment
- Maintain a high degree of professionalism with both customers and crew
- Adaptable to changing policies and procedures
Check Flight Attendant
PSA Airlines
08.2018 - 12.2023
- Promote standardization, compliance, safe practices, and quality customer service in accordance with company policies and procedures, FAR’s, TSA and DOT regulations
- Coordinate with other crew members to ensure a safe and reliable airline operation
- Ensured adherence to and education of uniform guidelines, possessing and maintaining a professional appearance, conduct and be in complete uniform compliance while in uniform
- Evaluated and coached Flight Attendant trainees to ensure performance standards are met
- Provided on-the-job instruction and evaluation during Initial Operating Experience (IOE) on all aircraft types
- Observed and evaluated flight attendant performance, appearance and conduct during Line Checks (annual, mentoring, and sporadic) and provided coaching/mentoring as needed
- Monitored and assisted with training and administrative programs including presenting classroom materials for initial new hire, recurrent, re-qualification
- Act as liaison for Flight Attendants, Inflight Management, and other Departments
- Maintained and displayed a working knowledge of FAA requirements as well as Company and departmental standards, policies, and procedures
- Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
Inflight Training Instructor
PSA Airlines
08.2018 - 06.2023
- Check flight certification
- Classroom and distance learning ground school instruction
- Highly proficient in performing and instructing emergency evacuation drills
- Participation in curriculum development
Customer Service Agent
USAirways
06.1983 - 06.2005
- Responsible for selling tickets and processing ticket changes
- Create and book reservations
- Followed company and FAA regulations
- Developed excellent interpersonal and verbal communication skills
- Responsible for on time performance of flights
- Maintained a professional and effective approach in high stress situations
- Enforced safety and security measures
Education
Wright State University
01-1993
Associate Degree -
Sinclair Community College
01-1989
Skills
- Basic computer skills
- Customer service
- Strong work ethic
- Reliability and punctuality
- Team collaboration
- Time management
Awards
Safety Champion Award
Workstatus
US Citizen
Timeline
Check Flight Attendant
PSA Airlines
08.2018 - 12.2023
Inflight Training Instructor
PSA Airlines
08.2018 - 06.2023
Flight Attendant
PSA Airlines
11.2014 - Current
Customer Service Agent
USAirways
06.1983 - 06.2005
Wright State University
Associate Degree -
Sinclair Community College
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