Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Julia Hernandez

Los Angeles,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Concierge

The Grove
Los Angeles, CA
10.2022 - Current
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Coordinated with guests to provide special requests such as "surprise and delight" upon arrival.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Offered personalized concierge services such as booking restaurant reservations or arranging transportation needs for guests.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Processed payments for services rendered using gift card register systems or Square terminals when necessary.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Performed administrative duties such as filing paperwork related to concierge gift card transactions.
  • Assisted corporate requests and performed any type of service in an efficient manner.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Gave clear directions to local museums, restaurants and places of interest to guests.
  • Participated as a Costume Dresser Performer during the our seasonal operation.
  • Greeted guests and posed for pictures in character costume.
  • Developed creative ideas to enhance the guest experience while in character.
  • Assisted guest resolution ans guest check-in for our seasonal operation in addition to managing my daily tasks.

Education

Some College (No Degree) - Business Administration And Management

California State University - Dominguez Hills
Carson, CA

Skills

  • Customer Service
  • Administrative Support
  • Quality Assurance
  • Guest Relations
  • Conflict Resolution
  • Hospitality
  • Guest Experiences
  • Telephone Etiquette
  • Training and Mentoring
  • Guest Services

Certification

  • Biliteracy Certificate

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Accomplishments

  • Awarded Academic Achievement Award (1 of 40 Students with a GPA of 4.0 and higher)

References

References available upon request.

Timeline

Concierge

The Grove
10.2022 - Current

Some College (No Degree) - Business Administration And Management

California State University - Dominguez Hills

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Julia Hernandez