Julia Hernandez
Irving,TX
Summary
Experienced professional with a proven track record of successfully leading teams and managing projects to completion. Adept at problem-solving and conflict resolution, with a strong commitment to providing exceptional customer service and ensuring customer satisfaction. Skilled scheduler with expertise in calendar management and documentation, constantly striving to optimize procedures and enhance productivity. With over 25 years of administrative and customer service experience, brings a wealth of knowledge and expertise to any organization.
Overview
28
28
years of professional experience
Work History
Customer Service
Hyperion Medical Technologies
2024.02 - Current
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
- Delivered excellent internal and external customer service.
- Increased client satisfaction by providing excellent customer service.
- Provided pre- and post-sales customer service and support.
- Strengthened client relationships through consistent communication and excellent customer service.
- Provided excellent customer service, addressing fan inquiries and concerns promptly.
- Resolved issues and maintained customer service standards.
- Provided friendly, helpful customer service to over 50 customers daily.
Office Manager
Tots 2 Teens Kidcare
2021.09 - 2024.02
- Established and developed strong team by delivering ongoing coaching and motivation
- Managed appointment scheduling
- Provided complete meeting support, including materials preparation and notes or minute taking
- Coached employees through day-to-day work and complex problems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Standardized office structures and processes to promote collaboration and increased performance
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies
- Coached new hires on company processes while managing employees to achieve maximum production
- Managed office operations
- Evaluated employee records and productivity to complete employee evaluations
- Maintained computer and physical filing systems
- Arranged office conferences for employees and guests
- Established and updated work schedules to account for changing staff levels and expected workloads
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Completed bi-weekly payroll for 6 employees
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
Office Supervisor
Rainbow Children's Clinic
2013.07 - 2021.08
- Supervised administrative staff, driving front office operations and continuous workflow
- Implemented office procedures, creating streamlined processes
- Trained and onboarded new office staff members
- Resolved issues with departments regarding business office procedures
- Acted as point person for office equipment setup and end-user training and support
- Assisted with developing workplace safety procedures
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Managed office flow by providing direct support to visitors
- Delivered quality customer service to staff and customers
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Resolved customer inquiries and complaints with timeliness and professionalism
- Assisted company executives by preparing reports and presentations
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Optimized office policies, meeting internal needs while upholding organizational standards
- Created staff schedules based on established guidelines and priorities
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Collaborated with IT department to order and maintain computer technology
- Supported meetings by scheduling conference rooms and setting up equipment
- Assisted with the development of marketing and promotional materials
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Purchased office supplies and equipment to replenish inventory
- Created presentations and spreadsheets and ran reports for different departments
- Cleaned and organized office, maintaining orderliness and reducing contamination
- Conducted performance reviews for staff employees
- Prepared purchase orders and routed to project manager for approval.
- Completed bi-weekly payroll for 15 employees.
Medical Assistant
C&M Pediatrics
1996.09 - 2013.06
- Established and developed strong team by delivering ongoing coaching and motivation
- Managed appointment scheduling
- Provided complete meeting support, including materials preparation and notes or minute taking
- Coached employees through day-to-day work and complex problems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Standardized office structures and processes to promote collaboration and increased performance
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies
- Coached new hires on company processes while managing employees to achieve maximum production
- Managed office operations
- Evaluated employee records and productivity to complete employee evaluations
- Maintained computer and physical filing systems
- Arranged office conferences for employees and guests
- Established and updated work schedules to account for changing staff levels and expected workloads
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Completed bi-weekly payroll for 6 employees
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Clinical Programs (ADHD, Nutrition, Ashtma, Synagis)
- Hippa/Osha
- Provider-Patient Liaison (Parent calls, refills, lab/radiology results, prior authorization, all incoming paperwork)
- Referrals to specialist office
- TVFC Inventory and reporting
- Private Inventory and reporting
- Lab supplies.
Education
Medical Assistant -
ATI Career Training Center - Dallas
Dallas, TX01.1993
Skills
- Friendly and Relatable
- Multitasking and Prioritization
- Delegation and Work Assignment
- Spanish Fluency
- Variance Resolution
- Honesty and Integrity
- Motivation and Discipline
- Remote Work Coordination
- Attention to Detail
- Complex Problem Solving
- Handling Customer Complaints
- Decision Making
- Client Relations and Customer Service
- Call Center Customer Service
Timeline
Customer Service
Hyperion Medical Technologies
2024.02 - Current
Office Manager
Tots 2 Teens Kidcare
2021.09 - 2024.02
Office Supervisor
Rainbow Children's Clinic
2013.07 - 2021.08
Medical Assistant
C&M Pediatrics
1996.09 - 2013.06
Medical Assistant -
ATI Career Training Center - Dallas
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