Julia Hernandez
San Antonio,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Receptionist
San Antonio Staffing
9200 Broadway Suite 100
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Backgrounds, upload client paperwork, help clients with applications, clean the office, order office supplies, and document each client with a drug test.
Call Center
Alorica
San Antonio, TX
01.2016 - 07.2023
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Updating client information, canceling cards, sending out new cards, disputing transactions Not made by client, letting client know current balance, letting client know each transaction
Assistant Manager
Cato Fashions
6818 N Loop 1604 E, San Antonio, TX 78247
02.2013 - 12.2015
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Collected Type payments, processed transactions and updated relevant records.
- Handling layway , counting down register, opening and closing store, cleaning store, dressing mannequins.
Education
Sam Houston High School
4635 E Houston St, San Antonio, TX 7822006.2013
Skills
- Organization skills
- Telephone skills
- Data entry
- Office administration
- File management
- Mail handling
- Documentation and reporting
- Front desk operations
- Customer service
- Microsoft office
- Records management
- Inventory management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
San Antonio Staffing
08.2023 - Current
Call Center
Alorica
01.2016 - 07.2023
Assistant Manager
Cato Fashions
02.2013 - 12.2015
Sam Houston High School