Julia Holland
Farmingville,NY
Summary
Focused Project Manager adept at planning, directing, and maintaining continuous operations and ongoing sales accounts. Applying an organized and analytical approach for continuous improvement. Skilled at identifying or anticipating problems and providing solutions. Monitors projects by adhering to production schedule and budget, working with customers to meet needs, and identifying problems and providing targeted solutions.
Overview
6
6
years of professional experience
Work History
Project Manager
Industrial Metals International LTD.
01.2021 - Current
- Manage large sales accounts of overseas clients requiring excellent written and verbal communication skills via email and Zoom
- Enter and confirm orders using programs such as Quickbooks while monitoring schedule needs via Excel and Word
- Planned projects from procurement to invoicing stage
- Monitored inventory levels for clients by forecasting material needs and tracking incoming material for on time delivery
- Maintained open communication by presenting regular updates on project status to customers
- Sourced, vetted and managed vendors needed to accomplish project goals
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Managed phone and email correspondence
- Handled high-volume paperwork to resolve invoicing and shipping problems
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials
Barista Trainer
Starbucks Coffee Company
06.2019 - 01.2021
- Coordinated with other baristas in a fast paced environment
- Facilitated communication to ensure quality products and efficient product delivery
- Addressed customer concerns and problem-solved to maintain good customer relationships
- Trained new employees in groups and in one-on-one scenarios
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Handled cash and processed payments accurately to avoid errors
Intern
Jean V. Naggar Literary Agency
05.2020 - 08.2020
- Analyzed 10 full-length manuscripts to find spelling errors, grammatical errors, factual errors, and continuity errors
- Sorted and organized files, spreadsheets, and reports
- Generated reports detailing findings and recommendations through extensive research
- Composed reader’s reports to evaluate the tone, writing, characters, and marketability of the manuscripts and provide comprehensive feedback
Education
Master of Science (M.S.) - Publishing
05.2021
Bachelor of Arts (B.A.) - Mass Communication: Media Studies, Professional Writing
05.2019
Summa Cum Laude; Student Marshal of the Class of 2019; Dean’s List; Provost’s List
Skills
- Communication
- Problem-solving
- Project tracking and development
- International business
- Forecasting
- Negotiating
- Relationship building with customers and vendors
- Organized and efficient
- Procurement planning
- Purchase order management
Timeline
Project Manager - Industrial Metals International LTD.
01.2021 - Current
Intern - Jean V. Naggar Literary Agency
05.2020 - 08.2020
Barista Trainer - Starbucks Coffee Company
06.2019 - 01.2021
Pace University, Dyson College of Arts and Sciences - Master of Science (M.S.), Publishing
State University of New York (SUNY) College At Oneonta - Bachelor of Arts (B.A.), Mass Communication: Media Studies, Professional Writing
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