Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

JULIA HOUCK

Grand Blanc,MI

Summary

Friendly receptionist with background in various settings. Self motivated with a strong work ethic. Highly organized with ability to multitask and adapt to the situation. Professional when answering phones, addressing client complaints, and communicating with teammates or business leaders.

Overview

10
years of professional experience

Work History

SLATE SALON
GRAND BLANC, MI

RECEPTIONIST/ASSISTANT
03.2022 - Current

Job overview

  • Answered telephone calls to provide information and schedule new appointments.
  • Welcomed all salon guests and accurately completed payment transactions for products and services.
  • Mastered new salon scheduling and payment software.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Developed relationships with guests to meet client needs and encourage repeat service.

SERRA BENEFITS GROUP
Grand Blanc, MI

RECEPTIONIST
12.2018 - 03.2022

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Accurately and efficiently handled data entry from client forms for health insurance enrollment.

SPA RODZINA
GRAND BLANC, MI

RECEPTIONIST/STYLIST
01.2013 - 11.2018

Job overview

  • Answered phones and scheduled appointments for 10 stylists.
  • Trained all incoming receptionists on the policies and procedures of the salon and position.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Processed incoming product shipments and resolved any order issues with the supplier.
  • Monitored current trends to understand fashions and better serve customer needs.

Education

DOUGLAS J AVEDA INSTITUTE
ROYAL OAK, MI

COSMETOLOGY LICENSE
01.2013

Skills

  • Comfortable With Technology
  • MS Office
  • Multi-Line Phone System
  • Problem Solving
  • Customer Relations
  • Professional Communication
  • Positive Attitude and Energetic
  • Customer Complaint Resolution
  • Automated and Manual Data Entry
  • Personal Initiative
  • Google Docs

Timeline

RECEPTIONIST/ASSISTANT

SLATE SALON
03.2022 - Current

RECEPTIONIST

SERRA BENEFITS GROUP
12.2018 - 03.2022

RECEPTIONIST/STYLIST

SPA RODZINA
01.2013 - 11.2018

DOUGLAS J AVEDA INSTITUTE

COSMETOLOGY LICENSE
JULIA HOUCK