Julia Howard
Gracey,KY
Summary
Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Admissions Clerk
Western State Hospital
Hopkinsville, KY
12.2023 - Current
- Generated reports on admissions data for departmental use.
- Helped patients with admissions process and adhered to state and federal laws.
- Maintained accurate records of admissions data and statistics.
- Coordinated with physicians, nurses, and other hospital staff to ensure proper admission of patients.
- Processed admissions paperwork including consent forms, medical records requests, financial documents, and other related materials.
- Maintained accurate patient records in the hospital's electronic health record system.
Experience Manager
Ulta Beauty Inc.
Hopkinsville, KY
08.2023 - 12.2023
- Developed and implemented effective strategies for managing client expectations.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Provided guidance and support to team members regarding customer service processes and procedures.
- Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
- Ensured compliance with industry regulations related to customer service standards.
- Facilitated meetings with internal teams.
- Coached, mentored and trained team members in order to improve their job performance.
- Open and Closed the store
- Dealt with daily cash deposits
- Opening and close tills
- Daily emails
Packaging Support
Continental Mills
Hopkinsville, Kentucky
02.2023 - 06.2023
- lift up to 50 lbs
- use power pallet jack
- hand packed boxes
- insert packets with products
- Operated and maintained packing machinery to ensure efficient production of goods.
- Inspected products for defects prior to packaging.
- Organized items in boxes according to size, weight, and type.
- Maintained the cleanliness of the packing area by sweeping and mopping floors.
- Lifted heavy cartons and placed them onto conveyor belts for sorting purposes.
- Ensured that all safety regulations were strictly followed while operating packing machines.
- Completed paperwork associated with packing activities including shipment documentation.
- Collaborated with other departments to resolve any issues related to order fulfillment process.
- Conducted regular maintenance checks on equipment used in the packing process.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Stacked boxes or cartons on pallets using proper technique, maximizing pallet loads.
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
- Drove overall performance by completing work orders on time.
- Performed minor machine adjustments to minimize interruptions and drive quality product.
- Monitored machine outputs to confirm quality deliverables.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Remove completed or defective products or materials, placing on conveyors or loading docks.
Medical Receptionist/Medical Assistant
Foundations primary care
Cadiz, KY
07.2022 - 11.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
School Bus Driver
Christian County Board of Education
Hopkinsville, KY
11.2014 - 05.2022
- Responsible for the safety and well being of 50+ children
- Caregiver
- Responsible for paperwork and information on the children
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted with loading and unloading of passengers as needed.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Inspected student's passes prior to boarding the bus.
- Communicated effectively with parents regarding student transportation issues.
- Reported student behavior incidents promptly to the appropriate personnel.
- Developed positive relationships with students through friendly interactions.
- Monitored student behavior on the bus and enforced rules consistently.
- Responded quickly in emergency situations by taking appropriate actions.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Complied with district policies and procedures concerning student discipline.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Kept up-to-date on changes in local roads, traffic patterns, construction projects., that may affect routes or schedules.
- Managed time efficiently so that routes are completed within allotted timespan.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Provided safe and reliable school bus transportation service on fixed routes.
- Assisted passengers in evacuation of bus in case of emergency.
- Regulated heating, lighting and ventilation systems for passenger comfort.
- Reported accidents and completed required reports.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Reported bus malfunctions or repairs needed.
Shipping and Receiving Clerk
Lawn Cutters Equipment
Hopkinsville, KY
08.2021 - 04.2022
- Computer Data Entry of online orders
- Data research
- Locating and retrieving needed parts for order
- Packing parts in correct packaging
- Labeling packages for UPS or USPS
- Responsible for getting packages all together in proper placement for shipping
- Receiving in orders from UPS, FEDEX or USPS
- Counting parts
- Making sure part number is correct on item
- Logging information into the data base
- Retrieving parts needed for orders
- Putting parts away in correct location bins
- Cleanliness of warehouse and packaging area
- Data entry for price changes or part correct count
Cosmetologist-Manager
Great Clips
Hopkinsville, KY
03.2020 - 07.2021
- Customer Service
- Retail Sales
- Schedule making
- Daily Deposits
- Answering Phones
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
Cashier/Customer Service
Brendas Snack shack
Hopkinsville, KY
09.2017 - 06.2019
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
Cosmetologist
Cost Cutters Family Hair Salon
Hopkinsville, KY
01.2013 - 01.2015
- Customer service
- Cashier
- Basic cleaning duties
- Hair stylist
- Answer calls
- Retail sales
Assistant Manager
Kmart
Hopkinsville, KY
07.2011 - 01.2013
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Hopkinsville High School
05.2002
Skills
- Hair Styling
- School Bus Driving
- Bus Driving
- Sales
- Customer service (10 years)
- Heavy Lifting
- Load & Unload
- Shipping & Receiving
- Freight Experience
- Packaging
- Cash Handling
- Forklift
- Inventory Control
- Pallet Jack
- Warehouse Experience
- Willingness to Learn
- Microsoft Word
- Order Picking
- Time Management
- Cleaning Experience
- Computer Skills
- Computer Operation
- Retail Sales
- Certifications and Licenses
- Tagging and Labeling
- Critical Thinking
- Cleaning and Sanitizing
- Attention to Detail
- Decision Making
- Sorting and Staging
- Clear Communication
- Integrity and Dependability
- Reliable and Punctual
- Electric Pallet Jack
- Multitasking and Prioritization
- Cleaning and Organization
- Flexible and Adaptable
- Shipping and Receiving Documentation
- Work Well Under Pressure
- Basic Mathematics
- Data Entry
- Reading Comprehension
- Microsoft Office
- Cardboard Bundling
- Truck Loading and Unloading
- Customer Relations
- Word Processing
Additional Information
- Cosmetology
Timeline
Admissions Clerk
Western State Hospital
12.2023 - Current
Experience Manager
Ulta Beauty Inc.
08.2023 - 12.2023
Packaging Support
Continental Mills
02.2023 - 06.2023
Medical Receptionist/Medical Assistant
Foundations primary care
07.2022 - 11.2022
Shipping and Receiving Clerk
Lawn Cutters Equipment
08.2021 - 04.2022
Cosmetologist-Manager
Great Clips
03.2020 - 07.2021
Cashier/Customer Service
Brendas Snack shack
09.2017 - 06.2019
School Bus Driver
Christian County Board of Education
11.2014 - 05.2022
Cosmetologist
Cost Cutters Family Hair Salon
01.2013 - 01.2015
Assistant Manager
Kmart
07.2011 - 01.2013
Hopkinsville High School
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