Dedicated professional with experience as a Correctional Officer at Lowell Correctional Institution, skilled in conflict resolution and safety enforcement. Proven ability to manage high-risk situations, enhance communication among staff, and maintain meticulous records. Certified in first aid and CPR, committed to ensuring safety and security in dynamic environments.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Lowell Correctional Institution
04.2022 - 03.2025
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Conducted routine and emergency head counts.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Baker/ Assistant Manager
Dunkin Donuts
07.2021 - 04.2022
Produced consistently high-quality baked goods for customers.
Complied with health and safety codes to protect staff and customers.
Operated and maintained bakery equipment, including ovens and mixers.
Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Managed customer service operations, including taking orders and resolving complaints.
Operated cash registers and processed payments accurately.
Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Increased production efficiency through effective time management and multitasking during busy periods.
Education
High School Diploma -
Lake Weir High School
Ocala, FL
05.2018
Skills
First aid training
Emergency response
De-escalation techniques
Conflict resolution skills
Policy enforcement
Safety and security enforcement
Records management
First aid and CPR certified
Time management
Task prioritization
Multitasking
Conflict resolution
Timeline
Correctional Officer
Lowell Correctional Institution
04.2022 - 03.2025
Baker/ Assistant Manager
Dunkin Donuts
07.2021 - 04.2022
High School Diploma -
Lake Weir High School
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