- Reading
- Volunteer Work
- Strategy Games
- Learning new cooking techniques and expanding my culinary skills
Julia Hutton
Zebulon,NC
Summary
Professional with hospitality experience, ready to make impact in guest services. Proven ability to enhance guest satisfaction through effective communication, problem-solving, and organizational skills. Strong focus on team collaboration and adaptability ensures seamless operations and positive guest experiences. Reliable and attentive, excelling in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Crown Hotel and Travel Management
03.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enforced policies and procedures to increase efficiency.
Service Trainer
The Flame Steakhouse
02.2021 - 02.2023
- Worked with departmental management to create individual training plans for service staff.
- Collaborated with management to identify skill gaps and develop tailored training programs that addressed these concerns.
- Conducted regular evaluations of current service practices, making recommendations for improvements where needed.
- Facilitated cross-departmental collaboration to ensure consistency in customer service practices across all areas of the organization.
Shift Manager
Red Lobster
02.2017 - 02.2021
- Coached crew members to optimize performance and motivate toward more efficient work.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
Delivery Coordinator
Bloomin' Brands
01.2012 - 02.2017
- Worked with management to create an effective delivery system.
- Improved delivery efficiency by optimizing routing and scheduling processes.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Managed, transmitted and filed delivery paperwork.
- Excelled in multiple roles inside the establishment to better understand processes.
- Ensured timely deliveries by maintaining a strong work ethic and prioritizing tasks according to urgency.
Education
Associate of Science - Medical Office Administration
Wayne Community College
Goldsboro, NC12-2024
Associate of Science - Medical Assisting
Wayne Community College
Goldsboro, NC12-2025
Skills
- Customer Service
- Problem-solving skills
- Time Management
- Administrative Skills
- Front Desk Management
- Microsoft Office
- Listening Skills
- Training and mentoring
Certification
- Microsoft Word 2019 Certification [Issuing Organization] 2024 July
Interests
Timeline
Front Desk Agent
Crown Hotel and Travel Management
03.2023 - Current
Service Trainer
The Flame Steakhouse
02.2021 - 02.2023
Shift Manager
Red Lobster
02.2017 - 02.2021
Delivery Coordinator
Bloomin' Brands
01.2012 - 02.2017
- Microsoft Word 2019 Certification [Issuing Organization] 2024 July
Associate of Science - Medical Office Administration
Wayne Community College
Associate of Science - Medical Assisting
Wayne Community College
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