JULIA ISAAC
Columbus,Ohio
Summary
Detail-oriented Assistant Manager offers more than 4-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Kroger
Columbus, OH
06.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Ecommerce Manager
Kroger
Columbus, OH
05.2020 - 06.2022
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Adhered to store policies and procedures to maintain regulatory and legal compliance.
- Set challenging yet attainable goals to encourage continuous staff development.
Customer Service Associate
Kroger
Columbus, OH
06.2018 - 06.2020
- Postilions held: FES, Service Desk, Register, Pharmacy Technician
- Confirming satisfaction and quality of service
- Ensuring new employees reach the standard of the company through training
Secretary/Office Manager
Philemon Home Health
Gahanna, Ohio
03.2017 - 02.2018
- Maintain logs of activities and completed work, ensure that company format policies are followed
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Education
Associate of Science - Business
Columbus State Community College
Columbus, OHSkills
- Staff development
- Issue and conflict resolution
- Workforce Management
- Organizational skills
- Team management
- Troubleshooting
- Training
- Leadership
- Friendly, positive attitude
- Flexible
- Business Needs Assessment
- Customer Service
- Operations Management
- Time Management
- Decision-Making
- Staff Training and Development
Timeline
Assistant Manager
Kroger
06.2022 - Current
Ecommerce Manager
Kroger
05.2020 - 06.2022
Customer Service Associate
Kroger
06.2018 - 06.2020
Secretary/Office Manager
Philemon Home Health
03.2017 - 02.2018
Associate of Science - Business
Columbus State Community College