Julia Islamaj
Queens,NY
Summary
Dynamic professional with a proven track record at ONE TELECOMMUNICATIONS, adept in PL/SQL and expert problem-solving. Excelled in enhancing system efficiencies and spearheading the UAT phase for B/OSS projects, significantly improving billing processes. Skilled in team collaboration and analytical thinking, consistently achieving and surpassing project goals.
Overview
10
10
years of professional experience
Work History
Senior Billing Specialist
ONE ALBANIA
, Albania
01.2023 - Current
- SME during the UAT phase of the project for the new Billing and Mediation systems.
- Performing configurations and maintaining the Billing and Mediation system.
- Collect and analyze new business requirements.
- Follow up on the fiscalization process.
- Support billing-related service requests issues until their resolution.
- Training and support for users affected by new systems and processes.
- Monitoring and troublshooting
BILLING SPECIALIST
ONE TELECOMMUNCATIONS
, Albania
03.2021 - 12.2022
- Operate and maintain the billing and charging system.
- Configure BSCS promotions and tariffs.
- Collect and analyze the business requirements.
- Write and manage DBRM queries for operational reporting on the Oracle database.
- Perform tests and manage change requests related to postpaid invoices and their fiscalization process.
- Support billing-related service requests and incidents until their resolution.
- Daily checks and fixes of postpaid BSCS rejections.
- GPRS/LTE TADIG tests support.
- SME during the UAT phase for new billing and mediation systems.
OFFICE BRANCH MANAGER
CENTURY 21 SOLUTION
, Albania
12.2018 - 03.2021
- Be the primary point of contact, and build long-term relationships with customers.
- Assists in the preparation of documents, lease, and sale contracts.
- Organizes meetings with the staff to see the progress of each agent, and to discuss the problems they may have encountered.
- Assists the broker, agents, in listing property or opportunities, and system.
- Digital marketing of the company's social networks.
- Writing effective SEO content for blogs, websites, and social media accounts.
BUSINESS ANALYST & QUALITY ASSURANCE
KREATX LTD
, Albania
04.2018 - 11.2018
- Operating and maintaining a general working knowledge of the Metering Infrastructure Process.
- Collecting and importing daily reads, reviewing, and analyzing data.
- Coordinating with the proper departments to verify and resolve data issues.
- Generating, reviewing, and posting bill files; uploading files to third-party processors.
- Tracking and maintaining the status of active utility accounts with past-due balances by billing cycle.
- Resolving meter edits and impacts to account billings before the bill generation.
- Manual testing of billing application functionalities and reports.
BILLING OPERATION SPECIALIST
PLUS COMMUNICATION
, Albania
01.2016 - 02.2018
- Support for all business sectors, for existing and new offers, and also for multiple promotional bundles.
- Supporting users from other departments of Customer Care, Sales, and Finance related to system issues.
- Provisioning offers for a large number of subscribers for their activation or deactivation on the system.
- Testing and supervising calls and bundles flow.
- Finding solutions for the problems involving the porting of the numbers.
- Monitoring and troubleshooting the issues of the prepaid and postpaid systems.
BACK OFFICE OPERATOR
INTERCOM DATA SERVICE
, Albania
06.2015 - 12.2015
- Support for the 'H3G Italia' campaign for the stores in different concerns of clients
- Update for the way of the payment
- Statement of the clients account
- Options and services
- Payment of bills
Education
PROFESSIONAL MASTER'S DEGREE - BUSINESS INFORMATICS
University of Tirana
04.2018
BACHELOR'S DEGREE - INFORMATICS
University of Tirana
09.2015
Skills
- PL/SQL
- Microsoft Office
- Redmine
- Jira
- Linux
- DBRM
- CRM
- Google Analytics
- PrestaShop
- Confluence
- Troubleshooting
- Provisioning
- System Monitoring
- Testing
- Knowledge sharing
- Customer relations
- Analytical thinking
- Quality assessment
- Quality assurance
- Root-cause analysis
- Team collaboration
- Expert problem solving
- Manual dexterity
- Emergency response
Languages
Albanian, English, B2, B2, B2, B2, Italian, A2, A2, A2, A2
Personal Information
- Nationality: Albanian
- Driving License: B
Timeline
Senior Billing Specialist
ONE ALBANIA
01.2023 - Current
BILLING SPECIALIST
ONE TELECOMMUNCATIONS
03.2021 - 12.2022
OFFICE BRANCH MANAGER
CENTURY 21 SOLUTION
12.2018 - 03.2021
BUSINESS ANALYST & QUALITY ASSURANCE
KREATX LTD
04.2018 - 11.2018
BILLING OPERATION SPECIALIST
PLUS COMMUNICATION
01.2016 - 02.2018
BACK OFFICE OPERATOR
INTERCOM DATA SERVICE
06.2015 - 12.2015
PROFESSIONAL MASTER'S DEGREE - BUSINESS INFORMATICS
University of Tirana
BACHELOR'S DEGREE - INFORMATICS
University of Tirana