Julia Jent
AUSTIN,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
3DR Labs
12.2020 - Current
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Helped streamline repair processes and update procedures for support action consistency.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Provided primary customer support to internal and external customers.
Teller
JPMorgan Chase
08.2017 - 08.2019
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Assisted customers with banking needs and inquiries.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Associate of Science - Radiography
Jefferson Community And Technical College
Louisville, KY05.2026
High School Diploma -
Austin High School
Austin, IN05.2012
Skills
- Software Upgrades
- Call Center Operations
- Error Detection
- Attention to Detail
- Customer Education
- Problem-solving abilities
- Teamwork and Collaboration
Additional Information
References:
- Katelyn Phillips/known 4 years/812-595-6619
- Destany Myers/known 3 years/812-722-3124
- Kristen Sizemore/known 12 years/812-820-4187
Timeline
Customer Support Specialist
3DR Labs
12.2020 - Current
Teller
JPMorgan Chase
08.2017 - 08.2019
Associate of Science - Radiography
Jefferson Community And Technical College
High School Diploma -
Austin High School
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