Julia Jimenez
Hicksville,NY
Summary
Results-driven professional with a strong background in healthcare insurance billing, business administration, and technology. Extensive experience coordinating and managing service operations, departments, and personnel to optimize performance and customer satisfaction. Proficient in medical billing, claims processing, and EMR systems, with deep knowledge of health insurance plans and patient financial services. Adept at leveraging both medical technology and general IT skills to streamline processes and improve operational efficiency. Highly organized, detail-oriented, and collaborative, with a proven ability to manage administrative tasks, scheduling, and clerical functions in fast-paced environments. Strong problem-solving and communication skills, with a bilingual (English/Spanish) capability to facilitate clear, effective communication with diverse teams and clients. Committed to delivering exceptional service and ensuring compliance with healthcare regulations and business standards.
Overview
12
12
years of professional experience
Work History
Patient Advocate Specialist II
North American Partners in Anesthesia
01.2022 - Current
- Analyzed Explanation of Benefits (EOB) documents to efficiently identify and resolve billing issues, using critical thinking and problem-solving skills to address patient inquiries and provide clear explanations on insurance claims, coverage, and billing matters
- Conducted comprehensive account reviews for outstanding balances in self-pay credit balance processes, posted necessary adjustments, and removed accounts from collections when appropriate
- Reviewed daily collection agency reports for accuracy and follow-up, performed bankruptcy account reviews to verify final financial statuses, and managed data entry and information databases to ensure accurate record-keeping.
Intake & Hospital Discharge Coordinator
Lifestance Health
01.2017 - 01.2022
- Efficiently managed inbound calls from new patients seeking mental health services, connecting them with appropriate providers from a network of over 200+ professionals
- Processed hospital patient referrals for discharged individuals, ensuring seamless care transitions by matching them with suitable mental health providers
- Mentored a group of intake coordinators, improving the efficiency of the intake process and enhancing patient satisfaction
- Collaborated with hospital staff, mental health providers, and administrative teams to coordinate care, while monitoring intake metrics
- Maintained up-to-date knowledge of mental health services and insurance requirements.
Per Diem Service Coordinator
Glasser Tech Technology
01.2015 - 01.2020
- Assisted law firm customers in identifying and resolving technical issues, using ticketing systems to manage and process support requests while translating technical information into clear language for non-technical users
- Coordinated company schedules, arranged travel, and managed office operations, including inventory and shipping/receiving activities
- Trained and managed staff, set performance goals, conducted reviews, and delegated tasks to enhance office efficiency
- Oversaw appointment scheduling, itinerary coordination, data entry, and report generation to support smooth business operations.
Lead Benefits & Authorization Rep
Magnacare
01.2013 - 01.2017
- Managed a high-volume call center, handling inbound patient and physician calls regarding claim denials, benefits, claim status, and authorizations
- Led a team of 10 representatives, overseeing their schedules, providing training, and conducting regular quality assurance assessments
- Implemented strategies to enhance team performance and customer satisfaction, initiated new authorizations, and ensured timely processing.
Education
Bachelor of Science - IT Management Business Administration
Western Governors University
Salt Lake City, UT08-2025
Associate of Arts -
Nassau Community College
Garden City, NYHigh School Diploma -
Hempstead High School
Hempstead, NY06-2013
Skills
- Project Management Skills
- Patient Service and Assistance
- Administrative Duties
- Critical and Analytical Thinking
- Computer Science
- Customer Service
- Staff Management
- Medical Billing and Accounting Support
- EHR Systems
- Information and Technology
- Database coordination
- Healthcare Navigation
Certificationslicensure
March 2018, Certificate of Interpreter Proficiency, Fluent Language Solutions
Languages
Spanish
Native or Bilingual
Timeline
Patient Advocate Specialist II
North American Partners in Anesthesia
01.2022 - Current
Intake & Hospital Discharge Coordinator
Lifestance Health
01.2017 - 01.2022
Per Diem Service Coordinator
Glasser Tech Technology
01.2015 - 01.2020
Lead Benefits & Authorization Rep
Magnacare
01.2013 - 01.2017
Bachelor of Science - IT Management Business Administration
Western Governors University
Associate of Arts -
Nassau Community College
High School Diploma -
Hempstead High School
Similar Profiles
Shabnam GardeziShabnam Gardezi
Operations Director, South Region at North American Partners of AnesthesiaOperations Director, South Region at North American Partners of Anesthesia
Maria Cassotis, DOMaria Cassotis, DO
Anesthesiologist at North American Partners In AnesthesiaAnesthesiologist at North American Partners In Anesthesia
Katherine McCahillKatherine McCahill
Certified Registered Nurse Anesthetist at North American Partners In AnesthesiaCertified Registered Nurse Anesthetist at North American Partners In Anesthesia