Julia C. Johns
Lexington,KY
Summary
Passionate and detail-oriented candidate seeking a full-time position that offers challenges and opportunities to utilize interpersonal, time management, and problem-solving skills. A dedicated team player with strong organizational abilities, capable of handling multiple projects simultaneously with high accuracy. Eager to secure an entry-level role and contribute to achieving team and company goals.
Overview
7
7
years of professional experience
Work History
Event Caterer
Danville Country Club
Danville, KY
01.2024 - Current
- Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.
- Developed strong relationships with clients through consistent communication before, during, and after their events.
- Provided exceptional customer service by proactively addressing any concerns or special requests from clients during events.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
Server
Copper & Oak
Danville, KY
01.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Student Academic Proofreader
Centre College- Work Study Program
Centreville, KY
08.2021 - 05.2024
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Maximized document quality by suggesting revisions for awkward phrasing or unclear language.
- Compared assigned tasks to internal and external information databases for accuracy and plagiarism.
- Performed administrative tasks such as copying, faxing, and reception work with accuracy and efficiency.
Restaurant Hostess
Peking Dragon Restaurant
Paintsville, KY
01.2020 - 08.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Crew Member
McDonald's Restaurant
Paintsville, KY
08.2017 - 01.2020
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
Bachelor Of Arts - English
Centre College
Danville, KY05.2024
Skills
- Problem-solving skills
- Personable and friendly
- Team contribution
- Ordering and invoicing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Team Leadership
- Creative Thinking
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Prioritization and Organization
- Self Motivation
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Problem and Complaint Resolution
Timeline
Event Caterer
Danville Country Club
01.2024 - Current
Server
Copper & Oak
01.2023 - 05.2024
Student Academic Proofreader
Centre College- Work Study Program
08.2021 - 05.2024
Restaurant Hostess
Peking Dragon Restaurant
01.2020 - 08.2021
Crew Member
McDonald's Restaurant
08.2017 - 01.2020
Bachelor Of Arts - English
Centre College