Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
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Julia Johnson

Julia Johnson

Orland,Maine

Summary

Encouraging analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Small Business Owner

Myself
Orland, ME
07.2022 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Devised processes to boost long-term business success and increase profit levels.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Used business software packages to maintain files and administrative records.
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
  • Frequently studied market to keep abreast of new industry trends.
  • Outlined finances, goals and daily operations of company in detailed business plans.
  • Determined best courses of action for company based on regional market trends and demands.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Achieved financial savings through powerful cost reduction strategies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Drafted invoices for completed work.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Bartender

Sandys Saloons
Orland, Maine
07.2021 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Trained multiple new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Consulted with managers to organize special events and promotions.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Improved and applied social media marketing strategies to increase patronage.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Developed drink menu with creative cocktails, contemporary wines and craft beers.

Server

Sandys Saloon
Orland, ME
07.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Barista

Bucksport Nutrion
Orland, ME
09.2022 - 10.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Trained new employees in groups and in one-on-one scenarios.
  • Complied with standards for merchandising, stocking and storing product.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Educated coworkers and customers about new products.
  • Cultivated to recall customers' names and address each by name.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Upsold specialty items with beverages, increasing store sales.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Set and achieved goals for professional development and advancement.
  • Developed and demonstrated skillful and creative latte art to engage customers.

Pharmacy Technician

CVS Pharmacy
Augusta, ME
04.2020 - 05.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured and compounded medications following standard procedures.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Restocked automated medication dispensing equipment.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.

Lunch Server

Sable Lodge Retirement Home
South Portland, ME
09.2019 - 02.2020
  • Cleaned tables, straightened chairs and swept floors between lunch periods.
  • Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
  • Walked around cafeteria looking for spills and assisting students with opening food containers.
  • Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Assessed meal preparation to check creation of special orders and cooking procedures.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Lifeguard

Town Of Monmouth
Monmouth, ME
04.2019 - 09.2019
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Checked pool and surrounding areas for hazardous conditions.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
  • Entered water immediately to pull struggling swimmers to safety.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Saved distressed persons using rescue techniques and equipment.
  • Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
  • Maintained rescue equipment by conducting inspections and completing basic repairs.
  • Performed lifesaving measures during incidents until paramedics arrived on scene.

Cashier

TJ Maxx, TJX Companies
Augusta, ME
05.2018 - 09.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Camp Counselor

Sabattus School
Sabattus, ME
05.2017 - 08.2017
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
  • Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
  • Followed established emergency procedures to enable best possible resolution of incidents.
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
  • Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Factored-in abilities, needs and interests of participants in development of events and programs.

Education

High School Diploma -

Monmouth Academy
Monmouth, ME
05.2019

No Degree - Radiologic Technology

Southern Maine Community College
South Portland, ME

No Degree - Medical Coding And Billing

Central Maine Community College
Auburn, ME

Skills

  • Cost Control
  • Business Growth and Retention
  • Surveillance Systems
  • Program Optimization
  • Business Leadership
  • Problem Anticipation and Resolution
  • Planning and Execution
  • Custom Graphics
  • Administering Social Media Accounts
  • Photographic Editing
  • Special Assignments
  • Desktops, Laptops and Mobile Devices
  • Word Processing
  • Production Photography
  • Ability to Lift 30 Pounds
  • Special Requests and Substitutions
  • Cocktail Knowledge
  • Dining Area Maintenance
  • Guest Seating Arrangements
  • Beverage Preparation
  • Billing and Payment Processing

Certification

  • First Aid/CPR Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Wanderer, there is no path, the path is made by walking.
Antonio Machado

Timeline

Barista

Bucksport Nutrion
09.2022 - 10.2022

Small Business Owner

Myself
07.2022 - Current

Bartender

Sandys Saloons
07.2021 - Current

Server

Sandys Saloon
07.2021 - Current

Pharmacy Technician

CVS Pharmacy
04.2020 - 05.2021

Lunch Server

Sable Lodge Retirement Home
09.2019 - 02.2020

Lifeguard

Town Of Monmouth
04.2019 - 09.2019

Cashier

TJ Maxx, TJX Companies
05.2018 - 09.2018

Camp Counselor

Sabattus School
05.2017 - 08.2017

High School Diploma -

Monmouth Academy

No Degree - Radiologic Technology

Southern Maine Community College

No Degree - Medical Coding And Billing

Central Maine Community College

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Julia Johnson