Julia Johnson
Durham,NC
Summary
Senior business leader for transformative, high-impact initiatives with global teams. Change leader, people leader, & mentor. Strong record driving evidence-based decision-making in leadership teams & building corresponding organizational competencies.
Overview
22
22
years of professional experience
Work History
Director Technical Engagement, Tech Field Ops
HashiCorp
09.2024 - Current
- Facilitate cross-company change management & communication during major acquisition
- Provide executive coaching to senior leadership for organizational engagement, focus, execution efficiency, & culture building
- Consult on organizational processes to identify & mitigate inefficiencies & risk
- Establish repeatable, self-service processes & tools for global remote 400-person field ops org
- Boost employee engagement, retention, & overall team wellbeing during company acquisition
- Establish effective information cadence for technical sellers, boosting innovation adoption, including internal AI tools, which drove 5+% growth in ACV & average deal size in just 1 quarter
Senior Global Manager, Customer Content Services
Red Hat
04.2021 - 08.2024
- Managed ~60-person organization with 5 distinct functions: strategy, data analysis, content & UX design, program & project management, & people management
- Created and executed strategic vision & operations planning & management for product suites valued at $15M+/quarter in revenue
- Sponsored & coached leaders on key initiatives, resulting in successful product led growth on cloud hyperscalers, growing revenue by high double-digits Q/Q
- Managed ~$1M+ annual budget for compensation & incentives
- Managed digital transformation initiative to create consistent, measurable, effective multi-site experiences from attraction through renewal with UX, Engineering, Content, and other functions
Global Manager, Customer Content Services
Red Hat
03.2021 - Current
- Coached & developed a diverse team of managers & IC leaders
- Pitched, secured funding, & launched highly successful flexible "Customer Response Team", reducing time-to-close customer issues
- Analyzed & contributed to strategic business objectives, demand forecasts, & resource allocation
- Managed performance, career development, & organizational priorities
Digital Content Manager
Cisco Systems
07.2019 - 03.2021
- Led multi-site strategy & design teams to deliver improved ROI, resulting in zero budget reductions for 6+ quarters
- Led transformation for pre-sales & customer adoption content to de-duplicate work, accelerate ROI, & introduce governance
- Managed integration between multiple IT teams, bespoke platforms, & applications
- Led organizational change management efforts to build support for major initiatives
- Curated over 300 technical sales assets, covering Cisco product portfolio, aligned to personas throughout the customer lifecycle
- Led teams on design & technical requirements discovery, documentation, story writing, & prioritization for platform improvement
Senior Content Strategist/Technical Writer
Cisco Systems
12.2014 - 07.2019
- Designed & managed information architecture & content strategy, including metadata for enterprise use & SEO
- Managed migration strategy to structured authoring system via custom platform
- Managed multiple release cycles, project calendars & internal/external channels
Technical Editor and Marketing Lead
Technica Editorial
12.2013 - 11.2014
- Developed & implemented new brand & marketing strategy
- Analyzed RFPs & prioritized new business opportunities
- Managed requirements, vendor relationships, & outputs for marketing & sales collateral
Corporate Communications Director
Topaz Shared Services
08.2012 - 10.2013
- Developed & managed inter-departmental & customer-facing documentation strategy, governance, & development lifecycle
- Developed & managed corporate communication strategy, goals, KPIs, & initiatives
- Coordinated with PMO on customer requirements for new SaaS offering
Education
Master of Science - Technical Communication
North Carolina State University
Raleigh, NC05.2016
Bachelor of Arts - Communication Public Relations
North Carolina State University
Raleigh, NC12.2008
Bachelor of Arts - Women's & Gender Studies
North Carolina State University
Raleigh, NC12.2008
Skills
- Strategic planning & remediation
- Coaching, mentoring, performance management & talent development
- Change management & strategic growth planning
- Trend & data analysis
- OKR development & reporting
- Program & project management
- User experience & design thinking
- Leadership across matrixed orgs
- Portfolio & content lifecycle management
Projects
Digital Experience
- Led launch of new dot-com-level property
- Led cross-company teams to transform customer experience across digital ecosystem
Data Program
- Launched dept's first data program
- Owned all aspects from strategy, hiring, product management & launch, & execution
- Championed "guild model" to bring analytics teams together
Flexible Staffing Models
- Created, pitched, & obtained funding for dynamic "Customer Response Team"
- Closed gaps with limited headcount & maximum flexibility
- Reduced time to close customer issues on more than 7 products in 12 months
Business Continuity & Compliance
- Drove compliance for regulated industries by spearheading first formal Business Continuity Planning exercise
Timeline
Director Technical Engagement, Tech Field Ops
HashiCorp
09.2024 - Current
Senior Global Manager, Customer Content Services
Red Hat
04.2021 - 08.2024
Global Manager, Customer Content Services
Red Hat
03.2021 - Current
Digital Content Manager
Cisco Systems
07.2019 - 03.2021
Senior Content Strategist/Technical Writer
Cisco Systems
12.2014 - 07.2019
Technical Editor and Marketing Lead
Technica Editorial
12.2013 - 11.2014
Corporate Communications Director
Topaz Shared Services
08.2012 - 10.2013
Master of Science - Technical Communication
North Carolina State University
Bachelor of Arts - Communication Public Relations
North Carolina State University
Bachelor of Arts - Women's & Gender Studies
North Carolina State University
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