Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

JULIA JOHNSON

Customer Service Specialist
Long Pond,PA

Summary

A motivated professional who excels in prioritizing, completing multiple tasks efficiently and accurately. Experienced in Customer Service, Human Resources and Administrative functions. Proficient in Microsoft Word, PowerPoint, Excel and SimCharts. Currently seeking an opportunity in the Healthcare field where I can utilize my education and background to be a valuable team member of a growing organization.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

25
25
years of professional experience

Work History

Customer Service Advocate

United Concordia Dental
05.2022 - Current
  • Managing high volume inbound calls from healthcare provider, policyholders, and other insurance companies with professionalism
  • Answering all inquiries on policy coverage and dental claims.
  • Accurately documented, researched, and resolved customer and provider issues with friendly and knowledgeable service.

Receiving Clerk

NFI Industries
07.2020 - 02.2021
  • Perform all data entry functions within assigned work area, while still managing all activity related to warehouse shipping and receiving, such as inbound and outbound shipment.
  • Maintained a clean, orderly work area and followed all company and national safety procedures and standards.
  • Verify that all material handlers and operators have completed their work in a timely manner.

Delivery Driver

D.D.M. Delivery Service
01.2016 - 11.2019
  • Operate delivery vehicle safely and efficiently. Routed all stops in an accurate and fast manner.
  • Verified all patient information is correct, dropped off and pick-up medication to all patients and vets, and collected cash on delivery.

Front-End Supervisor

Staples
04.2007 - 09.2009
  • Supervised the front lane registers and overseeing six or more cashiers / customer service.
  • Monitored department sales, verifying all cash drawers upon start and end of shift, keeping accurate communication logs.

Assistant Operations Manager

Home Depot
03.2000 - 03.2007
  • Managed store operations effectively, evaluated operational reports and ensured compliance to all company policies and procedures.
  • Scheduled associates for training on everyday operations and company policies
  • Followed all policies and procedures related to customer transactions. This included cash handling for both internal and external relations.

Education

Associate Degree - Health Care Management

Plaza College
Forest Hills, NY
12.2019

Skills

  • Client support

  • Effective scheduling

  • Skilled in Google Docs, Sheets, and Slides

  • Employee training

  • Skilled in Microsoft Office Suite

  • Customer service experience

  • Detail-oriented data management

  • Office administration

  • Data collection

  • Customer support via live chat

  • Multi-line phone management

  • Guideline evaluation

  • Effective phone communication

  • Customer service operations

  • Administrative assistance

  • Payment processing expertise

  • Accounts receivable management

Awards

Trustees' List, Dean's List, Alpha Sigma Lambda

Timeline

Customer Service Advocate

United Concordia Dental
05.2022 - Current

Receiving Clerk

NFI Industries
07.2020 - 02.2021

Delivery Driver

D.D.M. Delivery Service
01.2016 - 11.2019

Front-End Supervisor

Staples
04.2007 - 09.2009

Assistant Operations Manager

Home Depot
03.2000 - 03.2007

Associate Degree - Health Care Management

Plaza College

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JULIA JOHNSONCustomer Service Specialist