JULIA JOHNSON
Parkville,MD
Summary
Consistently exceeded customer expectations by delivering exceptional service. Streamlined communication processes to ensure clarity and efficiency in addressing client concerns. Achieved recognition for maintaining a professional demeanor and fostering a positive workplace atmosphere.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Medstar Medical Group
11.2022 - Current
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted in clinical procedures, ensuring adherence to best practices and safety protocols.
- Coordinated patient appointments, optimizing scheduling efficiency and minimizing wait times.
- Educated patients on medication usage and follow-up care instructions for improved health outcomes.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Inspector
Vascor
09.2019 - 05.2020
- Achieved quality assurance by inspecting new Toyotas for imperfections before dealership transfer. Facilitated repair solutions for damaged vehicles through effective communication with body shop.
J&j cleaning service
family owned business
04.2018 - 09.2019
- Achieved a clean and welcoming atmosphere in apartment buildings by executing thorough cleaning of hallways and common areas. Improved resident experience by ensuring a tidy and organized environment.
Waitress
greek village restaurant
11.2017 - 03.2018
- Achieved high guest satisfaction through prompt seating and welcoming service. Fostered a cheerful dining experience while efficiently preparing takeout orders. Streamlined daily cash management processes. Delivered exceptional service across 10 tables daily. Captured food and drink orders accurately. Provided timely meal service. Ensured tables were cleared promptly after use. Processed cash, check, and credit transactions effectively. Maintained a spotless and organized work environment.
Front Counter
Seasons Pizza
05.2016 - 09.2017
- Achieved high levels of customer satisfaction through effective guest greeting and order management. Facilitated seamless dining experiences by ensuring accurate food delivery. Streamlined takeout and delivery processes by efficiently handling phone orders and food preparation.
Education
Graduate Certificate - Medical Assisting
Fortis Institute
Towson, MD08.2022
High School Diploma -
Dundalk High School
Dundalk, MD05.2017
Skills
Assisted teams in learning new processes quickly Contributed to projects with strong work ethic Supported colleagues by being reliable and available Provided excellent customer service to enhance client satisfaction Demonstrated patience in challenging situations Offered empathy to understand customer needs
Timeline
Medical Assistant
Medstar Medical Group
11.2022 - Current
Inspector
Vascor
09.2019 - 05.2020
J&j cleaning service
family owned business
04.2018 - 09.2019
Waitress
greek village restaurant
11.2017 - 03.2018
Front Counter
Seasons Pizza
05.2016 - 09.2017
Graduate Certificate - Medical Assisting
Fortis Institute
High School Diploma -
Dundalk High School