Julia Jones
Dowagiac,MI
Summary
Reliable Patient Service Representative with positive attitude and excellent workplace focus. Offering 4 years and 9 months in customer service and proven to effectively monitor and maintain supply levels.
Overview
2023
2023
years of professional experience
Work History
Customer Service
Destiny Lites-Candle Business
- Inventory of all product was kept every day.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Provided excellent customer service for positive experiences and returning patrons.
Medical Receptionist
Cass Family Clinic Network
07.2022 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Case Technician
QTC Medical Services
08.2018 - 12.2019
- Answering phones
- Speaking with patients about their upcoming referrals and where they will be sent
- Sending out test kits via UPS.
- Always making sure that all records were received and placed in the correct location.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Achieved high levels of accuracy in data entry tasks by adhering to established protocols when inputting case information into databases.
Medical Assistant
Chaparral Medical Group
10.2016 - 07.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Medical Assistant Program -
American Career College
Ontario, CA01-2017
High School Diploma -
Ontario High School
Ontario, CA05.2014
Skills
- Customer service background
- Customer service skills
- Professional customer service
- Healthcare customer service
- Sales and customer service
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Administrative support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Medical Receptionist
Cass Family Clinic Network
07.2022 - 12.2022
Case Technician
QTC Medical Services
08.2018 - 12.2019
Medical Assistant
Chaparral Medical Group
10.2016 - 07.2018
High School Diploma -
Ontario High School
Customer Service
Destiny Lites-Candle Business
Medical Assistant Program -
American Career College
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