JULIA JOURDAN
Milwaukee,WI
Summary
Healthcare accessibility and interpreter services professional with 21 years of experience supporting communication access. Demonstrated success supporting interpreter development, coordinating operational initiatives, and partnering with multidisciplinary teams to improve accessibility and patient experience. Known for building strong relationships, driving process improvements, and contributing to organizational goals through collaboration and accountability.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Medical Sign Language Interpreter
Advocate Health
12.2014 - Current
- Collaborates with leaders, clinicians, and operational stakeholders to improve accessibility services and patient communication across diverse healthcare settings/multidisciplinary team.
- Key Projects & Initiatives: Behavioral Health Licensure Initiative, Rounding and Discharge Planning Initiative, Braille Accessibility Services, Modality Matrix Development, Video Phone Program for Deaf Inpatients, Auxiliary Aid Accessibility Program
- Managed ASL student internship program, conducted candidate interviews and participated in selection decisions, coordinated onboarding, conducted interpreter skills assessments and evaluations, provided mentorship, coaching, and professional feedback, Scheduled interns and monitored progress toward learning objectives.
- Acted as Backup ASL Scheduler/Coordinator and supported staffing coordination, interpreter resource allocation, service coverage planning, and operational workflow management.
Owner / Manager
Eats & Treats Food Truck
08.2011 - 04.2019
- Directed business operations, including staffing, on-boarding, scheduling, budgeting, inventory management, vendor relations, and customer service.
Community Interpreter
Jourdan Interpreting
, WI
08.2005 - 12.2014
- Waukesha County Technical College. 2005-2016
Developed and implemented an English Curriculum for Deaf Students at Waukesha County Technical College, enhancing educational resources and supporting student success.
- Southern Wisconsin Interpreting & Translation Services (SWITS) 2007-2013
- Sorenson Communications 2007-2014
Education
Associate Degree - Sign Language Interpreting
Milwaukee Area Technical College
01-2005
MRA The Management Association
01-2014
Advocate Health Learning Modules
Skills
- Accessibility & Compliance
- Cross-Functional Collaboration
- Operational Planning
- Patient Experience
- Performance Assessment
- Process Improvement
- Program & Project Coordination
- Onboarding
- Stakeholder Engagement
- Strategic Communication
- Team Development & Mentorship
Certification
Wisconsin Licensed/Nationally Certified ASL Interpreter
LEADERSHIP & COMMUNITY SERVICE
- Wisconsin Registry of Interpreters for the Deaf (WisRID), Interpreter Coordinator, Fall Conference Committee, 2014, Interpreter Coordinator, Fall Conference Committee (2014), Co-Chair, Fall Conference Committee (2009), Trustee, Board of Directors (2007 - 2009), Volunteer Coordinator, Fall Conference Committee (2007)
- Milwaukee Area Technical College Advisory Committee, Advisory Committee Member, 2011, 2016, Collaborated with educators and industry professionals to support interpreter education and workforce development initiatives.
Timeline
Medical Sign Language Interpreter
Advocate Health
12.2014 - Current
Owner / Manager
Eats & Treats Food Truck
08.2011 - 04.2019
Community Interpreter
Jourdan Interpreting
08.2005 - 12.2014
Associate Degree - Sign Language Interpreting
Milwaukee Area Technical College
MRA The Management Association
Advocate Health Learning Modules