Julia Joyner
Animal Care Professional
New Bern,NC,
Summary
Experienced and dedicated animal care professional with 15 years in the industry, including roles in grooming, animal handling, and facility management. Proven growth from grooming associate to store manager, with hands-on expertise in safely restraining animals, monitoring health, administering medications, and maintaining clean, organized environments. Knowledgeable in animal behavior, shelter protocols, and customer service. Physically capable and trained to support in any animal care facility. Seeking to bring my experience, leadership, and compassion to a team that prioritizes high-quality animal care and community service.
Overview
14
14
years of professional experience
Work History
Animal Care Professional
Paws N Claws
08.2020 - 12.2024
- As a results-driven leader in the animal care industry, I have successfully overseen daily store operations with a strong focus on customer service excellence and operational efficiency. I have supervised and trained diverse teams, fostering a positive, collaborative work culture that prioritizes both employee engagement and client satisfaction. My experience includes managing inventory, streamlining supply ordering, and optimizing product merchandising to align with customer needs and drive revenue. I have developed and implemented policies that enhanced service quality and boosted productivity, while proactively addressing customer concerns to ensure loyalty and trust. Notably, I led many successful launchesof initiatives in targeted grooming, promotion, and client loyalty programs, resulting in a measurable impact of over a 40% increase in repeat visits and retail sales. I bring a strong blend of leadership, strategic thinking, and hands-on animal care knowledge to any team dedicated to compassionate, high-quality service. Demonstrating my ability to deliver impactful operational improvements.
Dog Groomer
PetSmart
11.2011 - 08.2018
- Provided comprehensive grooming services for dogs of all breeds, sizes, and temperaments, with a strong emphasis on animal safety, comfort, and individualized care. Demonstrated advanced technical expertise in breed-specific grooming, canine and feline coat care, and pet safety protocols, consistently delivering high-quality results in alignment with industry standards. Built personalized grooming consultations, understanding the unique needs of each pet, and maintaining a consistent level of care that fostered trust and loyalty. Played an active role in developing, establishing, and maintaining long-term client relationships through personalized consultations, tailored grooming recommendations, and a commitment to exceptional service, resulting in a loyal and growing customer base. Contributed to the development and refinement of grooming service packages to better meet diverse client needs and enhance overall customer satisfaction. Maintained a clean, organized, and fully compliant grooming environment in adherence to all health, safety, and sanitation regulations. Collaborated with cross-functional teams to ensure efficient operations, optimize appointment scheduling, and support a seamless, professional grooming experience for both pets and their owners.
Education
Diploma - GED
Green Hope High School
Morrisville, NC01.2010
Skills
- Animal Care & Health: Skilled in behavior assessment, training, enrichment, veterinary support, grooming, and pet safety techniques
- Client & Customer Service: Experienced in relationship management, service customization, conflict resolution, and public relations
- Operations & Compliance: Proficient in regulatory documentation, facility maintenance, inventory management, and process optimization
- Teamwork & Leadership: Strong in staff collaboration, team training, and emergency preparedness
- Sales & Technology: Knowledgeable in sales strategy, product recommendations, and pet care software utilization
Certification
Grooming Certification
Petsmart | 2012
• Certified in professional dog grooming, specializing in breed specific cuts, pet safety, and grooming techniques for both canines and felines.
Certified Nursing Assistant (CNA)
Wake Technical Community College |
2015
• Completed certified nursing assistan program, focusing on patient care, safety, and medical assistance in healthcare settings.
Timeline
Animal Care Professional
Paws N Claws
08.2020 - 12.2024
Dog Groomer
PetSmart
11.2011 - 08.2018
Diploma - GED
Green Hope High School
Similar Profiles
Jenna HerzingerJenna Herzinger
Head Kennel Technician at Paws To Claws Veterinary CareHead Kennel Technician at Paws To Claws Veterinary Care
Sienna JurischSienna Jurisch
Receptionist and Daycare Attendant at Paws And Claws Total DogReceptionist and Daycare Attendant at Paws And Claws Total Dog
Hailey LackeyHailey Lackey
Dog Bather and Kennel Tech at Paws and Claws Pet ClinicDog Bather and Kennel Tech at Paws and Claws Pet Clinic
Gabrielle VighGabrielle Vigh
Animal Care Professional at ZooTampa at Lowry ParkAnimal Care Professional at ZooTampa at Lowry Park
Kristin LebdaKristin Lebda
Animal Care Professional- Elephant/Rhino at Zootampa at Lowry ParkAnimal Care Professional- Elephant/Rhino at Zootampa at Lowry Park