Julia Keller

Work History

Certified TEFL Instructor

Vida Language

Medina, OH

03.2024 - Current

Promoted classroom safety, collaboration, and best practices.
Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Tested and evaluated students on materials presented in workshops and classes.
Increased student participation via engaging lectures and assignments.
Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Boosted student performance by providing individualized support and targeted feedback.
Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Optimized learning plans based on student performance and feedback.

Eyeglass Manager/ Licensed Optician

National Vision

02.2015 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Increased team efficiency through cross-training of existing personnel.
Formulated and implemented strategies to accomplish department targets.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Organized professional development programs for staff, leading to improved performance and skill sets.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Conducted training sessions for personnel on equipment maintenance.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
Conducted training sessions for new hires on company protocols and equipment usage.
Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.

Owner/Trainer/Handler

Keller Canines

02.2011 - 01.2020

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Consulted with customers to assess needs and propose optimal solutions.
Developed lesson plans, instructional materials and written practice tests for obedience, conformation, companion,and behavior modification training courses.
Utilized variety of instructional design methodologies to create effective learning experience.
Addressed customer inquiries and concerns, providing accurate information and resolving issues promptly.
Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
Trained animals to respond to specific cues from both owners and handlers.
Succeeded in training diverse animals with confident training techniques and trusting relationships.
Used skills to assist with rescuing and rehabilitating different animals.
Collaborated with veterinarians, animal caretakers and other animal experts on how best to train animals.
Created innovative ways to teach animals new behaviors and tricks.
Delivered public presentations to educate public on animal training and behavior.
Utilized positive reinforcement techniques to successfully train animals.
Modified undesirable behaviors with use of successful and safe behavior modifications techniques.

General Manager/Licensed Optician

LensCrafters (Luxottica)

Cleveland, OH

04.2012 - 08.2013

Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed budget implementations, employee evaluations, and contract details.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Formulated policies and procedures to streamline operations.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Implemented operational strategies and effectively built customer and employee loyalty.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
Resolved customer complaints professionally and effectively to maintain positive client relationships.
Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Operated lensometers to orient and mark uncut lenses for eyeglasses.
Verified and updated patient records promptly to guarantee accurate prescription information.
Confirmed quality control standards were met for all eyewear and contact lenses.
Maintained safe, clean and organized environment to increase patient comfort.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.

Area Trainer

PetSmart

05.2005 - 02.2011

Developed customized training materials tailored to specific job roles, resulting in improved employee performance.
Continuously updated personal knowledge base through attending workshops, webinars, or conferences related to area trainer role responsibilities.
Served as a subject matter expert within the organization, providing insights on relevant topics during company-wide meetings or initiatives.
Leveraged internal resources such as documentation, tools, or software applications during instruction to maximize trainee familiarity with company processes.
Streamlined the onboarding process for new hires, leading to a smoother transition and faster productivity.
Provided ongoing support for employees as they applied learned skills in their daily tasks, promoting long-term success.
Enhanced employee skill sets by conducting comprehensive training sessions on various topics.
Managed the scheduling and logistics of all training sessions to ensure smooth operations without disrupting business activities.
Evaluated employee competencies and provided targeted coaching to address identified gaps.
Facilitated communication between trainees and supervisors, enabling timely feedback on performance improvements.
Collaborated with management to identify areas of improvement and devise effective training strategies.
Partnered with HR to ensure training initiatives aligned with overall organizational goals and strategies.
Mentored junior trainers, sharing expertise and guiding their professional growth within the company.
Conducted regular follow-ups with trained employees to reinforce learning objectives and provide additional guidance as needed.
Implemented interactive teaching methods that fostered an engaging learning environment for trainees.
Maintained up-to-date knowledge of industry best practices and integrated them into training programs for optimal results.
Leveraged industry trends to deliver up-to-date training.
Provided coaching and mentoring to employees.
Analyzed and evaluated training effectiveness and program outcomes.
Evaluated animals to determine temperaments, abilities and aptitude for training.
Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
Conducted group training classes to foster socialization skills in puppies, leading to better-adjusted adult dogs.
Maintained industry relevance by actively participating in professional development opportunities, including workshops, seminars, and conferences focused on new canine training methodologies and emerging trends.
Enhanced dog's obedience levels by implementing customized training programs tailored to each pet's unique needs and behavior patterns.
Consulted with owners to discuss behavioral concerns and determine final goals.
Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
Improved client satisfaction with personalized training sessions, focusing on achieving specific behavioral goals set by pet owners.
Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
Tailored training programs for competitive dog sports, leading to higher rankings and awards for participating clients and their pets.
Worked individually with dogs on track for higher-level certifications in obedience and show performance.
Fostered positive behavior modification in dogs with aggressive tendencies through consistent, compassionate corrective techniques.
Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
Addressed separation anxiety issues in dogs by implementing gradual acclimatization strategies, reducing stress for pets and owners.
Collaborated with veterinary professionals to integrate behavioral therapy for dogs with trauma, resulting in improved well-being.
Conducted behavioral assessments for new clients to accurately identify training needs and goals, ensuring customized and effective programs.
Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
Maintained clean training arena for group classes.
Fostered supportive community among dog owners through social events and group walks, enhancing social lives of both pets and their humans.
Elevated public safety by training service dogs for individuals with disabilities, ensuring reliable assistance in various settings.
Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
Kept animals stimulated with variety of enrichment activities.
Trained animals to respond to specific cues from both owners and handlers.
Utilized positive reinforcement techniques to successfully train animals.
Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
Monitored animal health, attention and behavior during training sessions.
Created innovative ways to teach animals new behaviors and tricks.
Delivered public presentations to educate public on animal training and behavior.
Developed training modules in to support staff for knowledge-base updates.
Presented training programs to new staff members while assessing talent for performance evaluations.

General Manager/ Trainer/ Licensed Optician

Sears Optical

08.1999 - 05.2005

Established a supportive learning environment that encouraged open communication and creative problem-solving skills among trainees.
Regularly reviewed the success of the training program by gathering feedback from participants and stakeholders, making necessary adjustments as needed.
Optimized the use of technology in developing engaging multimedia presentations for an immersive learning experience.
Facilitated team-building activities that fostered collaboration, trust, and strong working relationships among future general managers.
Maintained updated knowledge of industry trends and best practices, incorporating them into the training program for relevance and effectiveness.
Designed interactive workshops and seminars to enhance trainees'' leadership abilities and decision-making skills.
Acted as a liaison between trainees and senior management, ensuring clear communication and alignment of expectations.
Ensured compliance with company policies, regulatory requirements, and industry standards within all aspects of the General Manager Training Program.
Mentored and coached aspiring general managers, fostering their professional growth and career development.
Increased operational efficiency by implementing streamlined processes and procedures for the general manager training program.
Effectively managed budgets associated with training initiatives while maximizing ROI on investments.
Partnered with HR representatives to support recruitment efforts by identifying top talent during interviews.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Trained and mentored new personnel hired to fulfill various roles.
Created and oversaw technical and sales training programs for operations.
Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
Resolved customer complaints professionally and effectively to maintain positive client relationships.
Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Provided coaching and mentoring to employees.

Operations/ Trainer/ Licensed Optician

Sight & Save/ LensCrafters (US Shoe)

09.1991 - 09.1995

Established strong relationships with stakeholders throughout the organization, fostering a collaborative environment conducive to success.
Served as a mentor and resource for employees seeking professional development opportunities within the organization.
Increased employee retention through the creation of engaging and interactive training sessions, addressing specific skill gaps.
Conducted regular audits of training content to ensure relevance and alignment with organizational objectives.
Designed customized training materials tailored to various learning styles, ensuring effective knowledge transfer across diverse employee groups.
Facilitated workshops focused on problem-solving techniques, empowering employees with vital skills necessary for operational excellence.
Evaluated trainee performance consistently, providing constructive feedback and coaching as needed to drive continuous improvement.
Cultivated a culture of continuous learning among team members by regularly sharing industry trends and insights relevant to their roles.
Collaborated with management to identify areas requiring improvement and developed targeted training solutions accordingly.
Coached employees on effective communication techniques, leading to improved collaboration between departments.
Measured the impact of implemented training initiatives by monitoring key performance indicators, adjusting strategies as needed to ensure desired outcomes were achieved.
Contributed to cost savings through the identification of inefficiencies within current processes and recommending appropriate solutions.
Championed change management efforts during periods of organizational transition, guiding employees through new processes while mitigating potential resistance or confusion.
Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
Aided in selection of eyeglass frames based on customer preferences.
Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
Confirmed quality control standards were met for all eyewear and contact lenses.
Maintained safe, clean and organized environment to increase patient comfort.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Trained and mentored [Number] new personnel hired to fulfill various roles.
Created and oversaw [Type] training programs for operations.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
Resolved customer complaints professionally and effectively to maintain positive client relationships.
Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Provided coaching and mentoring to employees.

Licensed Optician/ District Trainer

Eckerd Optical/ Vision Works (Jack Eckerd Corp)

03.1986 - 08.1990

Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
Streamlined patient record management by implementing an efficient filing system for easy access and retrieval.
Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
Facilitated ongoing professional development opportunities for employees, fostering a culture of continuous learning.
Boosted employee retention by designing engaging and effective training sessions that increased job satisfaction.
Conducted regular audits of course materials to ensure compliance with industry standards and best practices.
Delivered high-quality train-the-trainer workshops, empowering facilitators to effectively teach specialized content.
Improved district training programs by conducting thorough needs assessments and implementing tailored solutions.
Enhanced employee skill sets through development and execution of comprehensive training curriculums.
Established performance metrics to evaluate the impact of training initiatives on individual growth and organizational success.
Maintained accurate records of employee training history, leading to informed decision-making regarding future development plans.
Collaborated with subject matter experts to develop accurate and engaging content for instructional materials.
Served as an integral part of recruitment efforts by developing job-specific onboarding programs for new hires.
Provided coaching and mentorship to trainers across the district, resulting in a consistent approach to instruction and increased learner outcomes.
Aided workers with job improvement skills while developing alternative training methods.
Developed and implemented successful onboarding program.
Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Operated lensometers to orient and mark uncut lenses for eyeglasses.
Verified and updated patient records promptly to guarantee accurate prescription information.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Leveraged industry trends to deliver up-to-date training.
Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Aided in selection of eyeglass frames based on customer preferences.
Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
Confirmed quality control standards were met for all eyewear and contact lenses.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Trained and mentored new personnel hired to fulfill various roles.
Created and oversaw technical and sales training programs for operations.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Provided coaching and mentoring to employees.

Summary

Overview

Work History

Certified TEFL Instructor

Eyeglass Manager/ Licensed Optician

Owner/Trainer/Handler

General Manager/Licensed Optician

Area Trainer

General Manager/ Trainer/ Licensed Optician

Operations/ Trainer/ Licensed Optician

Licensed Optician/ District Trainer

Education

Bachelor of Arts - TEFL

Certificate (30 Hours) - Teaching English Online And in One On One

Certificate (30 Hours) - Teaching Business English

Level 5 Diploma In TEFL (168 Hours) - TEFL

Optical Technology - Optician

Skills

Timeline

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