Julia Kennedy
Yonkers,NY
Summary
Certified NLP practitioner skilled at operating departments, and communicating needs efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Determined to create effective and organized business strategies to increase customer satisfaction and profit.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Kennedy Canine Center
07.2016 - Current
- Ensured compliance with regulations, maintaining safe environment for staff members and dogs.
- Negotiated price and service with clients
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Kept facilities clean, and sanitized to prevent dogs from getting sick.
- Handled employee and client scheduling.
- Collaborated with clients on needs of their dog to ensure satisfaction with grooming appointments.
- (continued working here while simultaneously handling additional outside job opportunities)
Flight Attendant
SkyWest Airlines
09.2022 - 09.2023
- Effective planning in preparation for last minute on-call work trips.
- Understanding booking flights and travel itineraries utilizing company benefits with multiple airlines.
- Completed pre-flight safety checks to reinforce passenger safety.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Used excellent customer service skills in addressing passengers' needs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Reduced customer complaints by promptly resolving issues and escalating concerns to appropriate team members.
Administrative Assistant
Yaffa Activewear
06.2018 - 10.2019
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Sorted and distributed office mail and recorded incoming shipments for records.
- Ensured accurate record-keeping of merchandise inventory with diligent data entry and database management for vital company information.
- Personally managed PR packages and shipments to efficiently advertise merchandise and increase sales.
Education
High School Diploma -
Eastchester High School
Eastchester, NY06.2017
Skills
- Planning and Organization
- Hiring and Onboarding
- Schedule Management
- Effective leader
- Customer Service
- Teamwork and Collaboration
- Professional and Clear Communication with Clients
- Relationship Management
Accomplishments
- NLP Practitioner Certification by completing a 139 hour course with accuracy and efficiency. Further expanding my knowledge in language and business communications.
- FAA Flight Attendant Certification by completing intensive 5 week training course in Salt Lake City, Utah, which included safety drills, first aid, and CPR.
Timeline
Flight Attendant
SkyWest Airlines
09.2022 - 09.2023
Administrative Assistant
Yaffa Activewear
06.2018 - 10.2019
Manager of Operations
Kennedy Canine Center
07.2016 - Current
High School Diploma -
Eastchester High School
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