Julia Kinley
Carlsbad,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
LPL Financial Services
01.2016 - 11.2017
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed accounts to retain existing relationships and grow share of business.
Food and Beverage Cashier and BeerTender
Pizza Port Brewing Company
06.2002 - 10.2017
- Ensured consistent adherence to company policies and procedures while providing top-notch service to all patrons, resulting in a reputation for excellence in food and beverage industry.
- Took food orders; in-person and over the phone.
- Made pizza, appetizers, and spin dough.
- Processed refunds and exchanges in accordance with company policy.
- BCH (build, cut, holler) working the pizza oven; multitasking customers and getting food out.
Assistant General Manager
Pizza Port
02.2014 - 09.2015
- Reported issues to higher management with great detail.
- Resolved problems promptly to elevate customer approval.
- Interacted well with customers to build connections and nurture relationships.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Kitchen Manager
Pizza Port
06.2004 - 08.2008
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Motivated staff to perform at peak efficiency and quality.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Counted end of shift registers
Education
No Degree - Sociology And Anthropology
Mira Costa College
1 Barnard Oceanside, California 92054High School Diploma -
Carlsbad High School
Carlsbad, CA06.2003
Skills
- Fiscal Management
- Customer Relations
- Report Preparation
- Facility Management
- Task Delegation
- Performance Tracking and Evaluation
- Organizational Skills
- Problem Resolution
- Professional and Courteous
Timeline
Office Manager
LPL Financial Services
01.2016 - 11.2017
Assistant General Manager
Pizza Port
02.2014 - 09.2015
Kitchen Manager
Pizza Port
06.2004 - 08.2008
Food and Beverage Cashier and BeerTender
Pizza Port Brewing Company
06.2002 - 10.2017
No Degree - Sociology And Anthropology
Mira Costa College
High School Diploma -
Carlsbad High School
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