Julia Knapp
Des Moines,IA
Summary
Dynamic and adaptable professional with experience at Oak Park, skilled in customer service and creative thinking. Excelled in high-pressure situations, enhancing customer satisfaction and efficiency. Proven track record in team collaboration multitasking, and improving proficiency.
Developed strong organizational and communication skills in a collaborative and fast-paced environment. Proven ability to manage multiple tasks and contribute to team objectives. Seeking to transition into new field, utilizing transferrable skills to drive success in diverse professional settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Oak Park
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and answered customer questions.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Swimming Lessons Instructor
Private Residence
05.2023 - 08.2023
- Increased student confidence in swimming abilities through consistent encouragement and positive reinforcement.
- Strengthened communication skills by effectively conveying complex concepts to students of all ages and backgrounds.
- Designed engaging lesson plans to accommodate various skill levels and learning styles, resulting in improved swimmer proficiency.
- Cultivated strong relationships with parents or guardians, encouraging open dialogue regarding student progress and areas for improvement.
Education
Theodore Roosevelt High School
Des Moines05-2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Professional appearance
- Detail-oriented
- Adaptable to change
- Multilingual abilities
- Adaptability and dependability
- Creative thinking
Certification
- CPR Certification - American Red Cross
Languages
Italian
Professional Working
Spanish
Limited Working
Timeline
Host
Oak Park
10.2024 - Current
Swimming Lessons Instructor
Private Residence
05.2023 - 08.2023
Theodore Roosevelt High School