Dynamic and results-driven professional with extensive experience in retail management, business operations, and event coordination. Proven ability to lead teams with a collaborative approach, fostering a positive work environment while driving organizational success. Adept at managing client relationships, ensuring seamless operations, and executing high-profile events. Seeking to leverage leadership skills and operational expertise in a role as an Event or Client Relationship Manager.
- Spearhead event planning and execution for high-profile clients, ensuring all logistical and operational details align with company standards.
- Coordinate with cross-functional teams to deliver seamless events that exceed client expectations, enhancing company reputation.
- Manage facilities operations, maintaining a high level of service quality and client satisfaction.
- Directed business operations, driving growth in the pet care industry by optimizing processes and building strong client relationships.
- Played a key role in business development, contributing to strategic planning and expansion initiatives.
- Collaborated with partners to create a client-focused environment, delivering exceptional care and service.
- Managed operations across multiple store locations, achieving sales targets and enhancing customer experience.
- Led and motivated teams to deliver consistent, high-quality service, fostering a positive and productive work environment.
- Implemented innovative sales strategies, resulting in increased store profitability.
- Directed all aspects of store management, from staffing and training to inventory control and customer service.
- Cultivated a customer-centric atmosphere, driving repeat business and enhancing brand loyalty.
- Successfully managed store budgets, ensuring financial targets were met or exceeded.
- Oversaw daily operations, with a focus on achieving sales goals and maintaining brand standards.
- Developed and mentored team members, resulting in improved performance and employee retention.
- Led store to top-tier performance within the region, recognized for excellence in customer service and sales.
- Event Planning & Execution
- Client Relationship Management
- Team Leadership & Development
- Business Operations & Strategy
- Customer Service Excellence
- Budget Management & Financial Planning
- Retail Management & Sales Optimization
- Atlanta Mission
- Fur Kids
- Special Olympics