Julia Konat
Lancaster,PA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Boarding Supervisor
Canine Country Club
09.2022 - 04.2024
- Oversaw all pet care staff, guest services staff, and daycare staff on shift, approximately 5-15 staff members
- Assigned pet care to sections for the day based on individual strengths
- Administer all medication to animals as needed
- Kept track of animals and their health/behavior in detailed notes
- Updated owners as needed on pet comfort and health
- Contacted owners over any concerns noticed during stay
- Handled difficult dogs (more aggressive/unpredictable)
- Cleaned up to company standards
- Cash drawer/end of day close out
- Answered calls/emails to book services, answer questions, and mediate customer concerns when needed.
- Communicated with other supervisors to ensure
- Collaborated with supervisors and managers to monitor pet care progress, intervening when necessary to provide additional support.
- Handled emergency situations promptly, coordinating with relevant personnel to ensure pet care safety and animal safety at all times.
- Helped with training of new staff in all positions
- Supported all positions during shift
Licensed Apprentice Funeral Director
Smith Funeral & Cremation Care
05.2022 - 08.2022
- Removed deceased from place of death and transported to funeral home
- Completed and filed all necessary legal documentation quickly and accurately
- Addressed client questions and requests for information relating to funeral services and pricing
- Consulted with families of deceased to make funeral arrangements
- Cleaned prep room in compliance with OSHA standards
- Cleaned all areas of the funeral home in preparation for services
- Assisted the funeral directors with set up and clean up for all services
- Assisted embalmer with embalming of the deceased
- Helped to arrange funerals consistent with each family's heritage and religious beliefs
- Contacted family members, doctors, nursing homes, and other healthcare facilities in a timely and professional manner to gather information on deceased
- Communicated with family members and guests during funeral services to ensure their happiness with the service
Care Team Member/Receptionist
Smith Funeral & Cremation Care
05.2021 - 05.2022
- Maintained clean and well-organized environment for client happiness and safety
- Greeted all clients and potential clients at the door and alerted a funeral director
- Answered phone and directed calls to funeral directors or took detailed messages
- Assisted at funeral/memorial services to ensure guests and family were comfortable
- Ran general errands for funeral directors such as dropping off mail, shopping for general necessities of the funeral home, and dropping off documents
Housekeeper
Euro-Suites Hotel
10.2020 - 11.2021
- Interacted and helped guests in a kind and respectful manner or showed them to the appropriate person to help with their needs
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
- Maintained and organized cleaning supplies stock
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work
- Followed safety procedures when handling materials and discarding waste
- Used cleaning chemicals following proper guidelines
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Resident Care Aide
Evergreen Assisted Living
05.2020 - 08.2020
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files
- Helped residents maintain neat, orderly and comfortable room by making beds and assisting with cleaning and organization
- Served meals to residents according to individual meal plans, nutritional needs and personal preferences
- Reported on patient activities to charge person at end of shift to maintain continuity of care
Sales Associate
Contemporary Consignment
12.2018 - 03.2020
- Trained new team members in cash register operation, stock procedures and customer services
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Cash handling/end of day closeout
- Filed contracts between consigner and store
- Explained in detail consignment policies to consigners to ensure no issues with signing contract
Kennel Technician
Mountaineer Pet Care Center
08.2016 - 07.2018
- Supported animal health by keeping areas clean, neat and properly sanitized
- Maintained clean and orderly play yards, kennels and cages
- Stayed on top of laundry, sweeping and disinfection protocols
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards
- Prepared food to meet needs of animals under care with appropriate meals
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems
- Washed animal to enhance coat health if asked by owner
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion
- Explained lodging, grooming and care services to pet owners
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition
Education
Associate of Arts - General Studies
West Virginia University
Morgantown, WV05.2022
Skills
- Microsoft Word
- Computer Skills
- Organizational skills
- Funeral directing
- Time management
- Front desk
- Pricing
- Communication skills
- Customer service
- Supervising experience
- Cash handling
- Data Analysis
- Python
- SQL
- Team Management
- Student Supervision
Certification
Data Analytics Certification, Present, Data analysis certificate from Codecademy, Covered SQL, Excel, Python, and Python Pandas, Covered data visualization in Python, Excel, and Tableau
Timeline
Boarding Supervisor
Canine Country Club
09.2022 - 04.2024
Licensed Apprentice Funeral Director
Smith Funeral & Cremation Care
05.2022 - 08.2022
Care Team Member/Receptionist
Smith Funeral & Cremation Care
05.2021 - 05.2022
Housekeeper
Euro-Suites Hotel
10.2020 - 11.2021
Resident Care Aide
Evergreen Assisted Living
05.2020 - 08.2020
Sales Associate
Contemporary Consignment
12.2018 - 03.2020
Kennel Technician
Mountaineer Pet Care Center
08.2016 - 07.2018
Associate of Arts - General Studies
West Virginia University
Data Analytics Certification, Present, Data analysis certificate from Codecademy, Covered SQL, Excel, Python, and Python Pandas, Covered data visualization in Python, Excel, and Tableau
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