Julia Kondratiuk
Reinholds,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Access Specialist
Union Community Care
New Holland, PA
04.2024 - 11.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Poole Forge Dairy
Brian Garmin
East Earl, PA
03.2023 - 04.2024
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Cocalico Coffee Crafters
Rachel Elliot
Ephrata, PA
10.2022 - 03.2023
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
Chick-fil-A
Judy Shaffer
Lancaster, PA
01.2022 - 10.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Moved and stocked food products weighing up to Number pounds.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Cooked batches of food according to standard recipes.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2019
Skills
- I speak 3 Languages Russian, Ukrainian, and English
- I am good with Computers and fixing problems if needed
- I like talking with people and communicating
- Hardworking and can multitask if needed
- I like to learn new skills
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Patient Access Specialist
Union Community Care
04.2024 - 11.2024
Poole Forge Dairy
Brian Garmin
03.2023 - 04.2024
Cocalico Coffee Crafters
Rachel Elliot
10.2022 - 03.2023
Chick-fil-A
Judy Shaffer
01.2022 - 10.2022
High School Diploma -
Penn Foster Career School