Julia Kovacs
Torrance,CA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Experienced with inventory management, customer service, and maintaining store cleanliness. Utilizes effective communication skills to assist customers and collaborate with team members efficiently. Knowledge of stocking procedures and store organization to ensure smooth shopping experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Sand Spa MB
Manhattan Beach, CA
10.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Resolved guest inquiries and complaints, enhancing customer satisfaction through effective communication.
- Coordinated scheduling for appointments and services, optimizing staff utilization and resource allocation.
- Trained new associates on front desk procedures, fostering a collaborative team environment.
- Answered guest questions and offered referrals to local points of interest.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Developed and maintained positive relationships with guests for satisfaction.
Barista / Shift Supervisor
Starbucks
Hermosa Beach, CA
08.2024 - 09.2025
- Supervised daily operations, ensuring efficient workflow during peak hours.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Implemented quality control measures to enhance consistency in beverage presentation and taste.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Crew Member
Trader Joe's
Torrance, CA
10.2020 - 01.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Participated in team meetings to discuss performance improvements and operational strategies.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Implemented efficient stocking strategies to optimize shelf space and improve product visibility.
- Conducted regular quality checks on perishable goods to minimize waste and ensure freshness.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Shift Leader
Natura Bowls
Los Alamitos, CA
03.2018 - 08.2020
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environments.
- Provided excellent customer service by addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of work areas to meet health and safety standards.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Associate of Science - Atmospheric Sciences And Meteorology
Fullerton College
Fullerton, CA05-2028
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Scheduling appointments
- Cash handling
- Exceptional customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Team collaboration
- POS system operation
- Verbal and written communication
- Task delegation
- Stock rotation
- Store maintenance
- Cleaning and sanitizing
Certification
CPR/AED certification
First Aid certification
Food Handler's certification
Timeline
Front Desk Associate
Sand Spa MB
10.2025 - Current
Barista / Shift Supervisor
Starbucks
08.2024 - 09.2025
Crew Member
Trader Joe's
10.2020 - 01.2024
Shift Leader
Natura Bowls
03.2018 - 08.2020
Associate of Science - Atmospheric Sciences And Meteorology
Fullerton College