Julia Kulingoski
Portland,ME
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Server
Bull & Brew Wing House
Old Orchard Beach, Maine
06.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items and specials.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Manager
Jiffy Car Wash & Detail Center
South Portland, Maine
11.2015 - 07.2024
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Managed social media accounts across all platforms.
- Managed accounts with car dealerships, such as billing, transport, and scheduling.
- Created training modules and documentation to train staff.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through the use of strategic and tactical approaches, motivational coaching, and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Communicated company directives and programs to associates, and ensured all follow-up items were completed accurately and timely.
Banquet/Restaurant Server
Port of Call Restaurant & Lounge
Portland, Maine
10.2017 - 04.2018
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted with banquets ensuring timely and organized service for as many as 700 people.
- Trained new employees to perform duties.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Cleaned tables, removed and replaced dirty dishes and utensils to maintain table settings.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Walked among tables and refilled water and beverage glasses, or took orders for more drinks and food.
Education
Some College (No Degree) - Liberal Arts
SMCC
South PortlandSkills
- POS Operation
- Liquor, Wine and Food Services
- Item Promotion
- Cash Handeling
- Suggestive Selling
- Project Management
- Sales Techniques
- Staff Training
- Issue and Conflict Resolution
- Customer Service
Timeline
Server
Bull & Brew Wing House
06.2024 - Current
Banquet/Restaurant Server
Port of Call Restaurant & Lounge
10.2017 - 04.2018
Manager
Jiffy Car Wash & Detail Center
11.2015 - 07.2024
Some College (No Degree) - Liberal Arts
SMCC
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