Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Kurowska

Springfield,MO

Summary

Medical Receptionist and Customer Service Specialist with approximately five years of experience in the Polish health care service. 4 years of work at a medical call center in the Polish private network of medical hospitals called CMP, where I had experience with many medical specializations, lab tests and minor surgeries. Spent the last year of work in a Polish private hospital Lux Med as a medical registrar of MRI and CT tests. Demonstrate experience gained at work as a communicative and organized person. I speak more than one language fluently and have a lot of empathy for patients I work with. I do everything to improve mental and physical comfort of the patients during my shifts at work and even after. I can adapt to the workplace and establish good relationships with co-workers without entering into conflicts. Demonstrate exceptional teamwork and administrative skills, significantly improving patient satisfaction and operational productivity.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

LUX MED
07.2023 - 06.2024
  • Acting as first point of contact and set appointments for patients.
  • Answering incoming calls from patients and medical staff.
  • Answering calls from doctors and nurses.
  • E-mail contact with hospitals located in a place other than the main hospital.
  • Arranging, canceling and postponing Mri appointments.
  • Being at constant contact with doctors, radiology technicians and nurses.
  • Providing information to patients regarding tests, what to expect during the procedure and possible complications after it.
  • Assistance in completing the necessary documents before the exam.
  • Working efficiently and productively with all staff including doctors, technicians and nurses

Customer Service Specialist

CMP
09.2018 - 08.2022
  • Telephone and e-mail patient service
  • Scheduling medical appointments, lab tests, minor surgeries
  • Acting as the primary point of contact for patients
  • Telephone contact with distant hospital departments
  • Telephone contact with doctors and nurses
  • Accepting and forwarding requests and information from patients to a given departments
  • Informing patients about preparation for individual treatments
  • Delivering exceptional help to every customer by leveraging extensive knowledge of the health care and creating positive experience

Education

Bachelor's - Spanish Language And Literature

SWPS University of Social Sciences And Humanities
Warsaw, Poland
11-2022

Skills

  • Communication
  • Organization
  • Empathy
  • Attention to detail
  • Knowledge of more than one language
  • Problem solving
  • Teamwork
  • Good contacts with children
  • Administrative skills

Timeline

Medical Receptionist

LUX MED
07.2023 - 06.2024

Customer Service Specialist

CMP
09.2018 - 08.2022

Bachelor's - Spanish Language And Literature

SWPS University of Social Sciences And Humanities
Julia Kurowska