Open To Work
JULIA LACKEY
Talladega
Summary
Results-driven Project Manager with a focus on Data Analytics, known for high productivity and efficient completion of tasks. Specialized in strategic planning, stakeholder engagement, and advanced data interpretation techniques. Excel in leadership, workforce management, communication, and problem-solving to successfully drive projects to completion.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Data Management Analyst/WorkForce Management
Kemper
Birmingham
03.2024 - 10.2025
- Drove workforce management initiatives that increased enterprise-wide capacity visibility by over 50%, enabling data-driven resource allocation and productivity gains.
- Partnered with PMO leaders to align workforce analytics with business priorities, improving forecasting and reducing operational bottlenecks.
- Designed and maintained ServiceNow reporting dashboards for monitoring performance metrics, project milestones, and team utilization, improving visibility and decision-making.
- Automated manual reporting processes, streamlining workflows and reducing monthly reporting time by 30%.
- Supported data governance initiatives, enhancing data accuracy and compliance across business units, ensuring reliable insights.
- Developed and implemented procedures to ensure data accuracy, integrity, and quality control.
- Enhanced staff skills in data management by providing comprehensive training on best practices and tools.
Project Manager, Data Analytics
Kemper
Birmingham
12.2020 - 03.2024
- Coordinated end-to-end projects on ServiceNow platform, focusing on workflow automation, service catalog upgrades, and incident management enhancements to improve service delivery.
- Managed project timelines and resource allocations effectively across multiple initiatives.
- Facilitated collaboration among cross-departmental teams to deliver high-impact solutions on schedule and within budget.
- Introduced performance tracking system in ServiceNow to facilitate real-time assessment of team KPIs and project health.
- Collaborated with IT and business stakeholders to identify automation opportunities and drive continuous enhancements.
- Managed vendor relationships through regular assessments of SOW against actual hours, ensuring alignment with project goals.
Information Technology Administrator | Change Control Specialist
Motion Industries
Birmingham
01.2013 - 08.2020
- Provided technical support to staff, resolving hardware and software issues promptly.
- Implemented security protocols to protect sensitive company information and data.
- Managed user accounts and passwords in accordance with established policies.
- Collaborated with employees and management teams to assess needs and implement new computer systems.
- Created documentation of IT processes and procedures to facilitate team training and reference.
911 Emergency Dispatcher
Lifeguard Ambulance | AMR
Birmingham
01.2003 - 01.2013
- Led special project for 911 dispatch and first response during Hurricane Katrina, coordinating with FEMA and local responders to manage operations across three states involving over 200 personnel and six medical facilities.
- Relayed critical information to first responders via radio systems, ensuring timely and accurate response to emergencies.
- Collaborated with law enforcement, fire, and medical services for coordinated responses.
- Managed emergency calls with professionalism and accuracy.
- Guided and reassured distressed callers during crisis situations to enhance their sense of safety and preparedness.
- Delivered pre-arrival instructions for CPR, first aid, and fire evacuation procedures over the phone.
- Documented all communications and actions taken during emergencies.
Education
Some College (No Degree) - Early Childhood Development, Psychology
Vanderbilt University
Nashville, TNSkills
- Project Management
- WorkForce Management
- Capacity Management
- Data Management
- Workflow Optimization
- Stakeholder Engagement
- Cross Functional Collaboration
- Team leadership
- ServiceNow
- Microsoft (MS) Office Suite: Word
- Excel
- PowerPoint
- WMS
Certification
FEMA Incident Command Certified
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$70000/yr - $200000/yrTimeline
Data Management Analyst/WorkForce Management
Kemper
03.2024 - 10.2025
Project Manager, Data Analytics
Kemper
12.2020 - 03.2024
Information Technology Administrator | Change Control Specialist
Motion Industries
01.2013 - 08.2020
911 Emergency Dispatcher
Lifeguard Ambulance | AMR
01.2003 - 01.2013
Some College (No Degree) - Early Childhood Development, Psychology
Vanderbilt University