Julia Leb
Los Angeles,CA
Summary
Highly skilled Lead Server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
11
11
years of professional experience
Work History
Assistant Manager/Lead Server
OG Cannabis cafe
Los Angeles, CA
10.2023 - 01.2025
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
Server Shift Leader
Rouge Los Angeles
Los Angeles, CA
05.2020 - 12.2023
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Managed tables throughout dining room to execute service at highest level.
- Trained and acclimated new servers to restaurant's culture and operations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Assistant Manager
Built Gymnasium
Studio City, CA
10.2016 - 03.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
Server
R.O.C.
Los Angeles, CA
07.2016 - 05.2017
- Served food and beverages to patrons and confirmed complete orders.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
Server
Limani
New York, NY
09.2015 - 04.2016
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Bartender
The Pine Restaurant
New York, NY
07.2014 - 09.2015
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
B.A., Arts - Hunter College -
06.2016
Skills
- Work In a Fast-Paced Environment
- Business Operations
- Employee supervision
- Food Safety Knowledge
- POS Systems
- Customer Service
- Wine Knowledge
Languages
English
Full Professional
German
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Assistant Manager/Lead Server
OG Cannabis cafe
10.2023 - 01.2025
Server Shift Leader
Rouge Los Angeles
05.2020 - 12.2023
Assistant Manager
Built Gymnasium
10.2016 - 03.2020
Server
R.O.C.
07.2016 - 05.2017
Server
Limani
09.2015 - 04.2016
Bartender
The Pine Restaurant
07.2014 - 09.2015
B.A., Arts - Hunter College -
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