Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Timeline
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Julia L. Eng

Irvine,CA

Summary

Dynamic professional with a rich background in educational and community service roles, notably as a Chess Coach at Rainbow Rising After School Elementary Program. Excelled in mentoring students, enhancing their strategic thinking and problem-solving skills. Proficient in Java and public speaking, I increased revenue by 15% at Irvine Northwood Pizza through superior customer service and efficient complaint resolution.

Overview

6
6
years of professional experience

Work History

Food Distribution Line Volunteer

Saddleback Church
01.2019 - Current
  • Assisted in organizing and distributing food and essential supplies to families in need
  • Coordinated with team members to restock supplies and manage inventory
  • Supported community outreach efforts to expand the program and reach more individuals in need

Chess Coach

Rainbow Rising After School Elementary Program
01.2022 - 01.2024
  • Developed engaging chess curriculums for elementary students
  • Coached students in advanced chess tactics fostering strategic thinking and problem-solving skills
  • Helped students improve focus, patience, and decision making through gameplay
  • Communicated progress of students to parents and staff

Customer Service

Irvine Northwood Pizza
01.2021 - 01.2024
  • Taught and supervised new workers in customer service and food handling
  • Developed customer service policies and procedures.
  • Contributed to a positive customer service experience by providing excellent customer service skills.
  • Provided service to an average of 100+ customers daily
  • Quickly and efficiently resolved customer complaints, enhancing guest experience and retention
  • Processed transactions accurately and promoted high margin menu items, increasing revenue by 15%

Public Forum Debate Coach

Northwood High School
01.2021 - 01.2024
  • Coached students in argumentation, critical thinking and public speaking to enhance competitive debate skills
  • Provided strategic guidance on case construction, rebuttals, and crossfire techniques for Public Forum debate
  • Led and planned practice sessions, mock debates and drills
  • Analyzed debate rounds and provided detailed feedback
  • Mentored teams competing in local and state tournaments

Education

Political Science - Public Service

University of Riverside California
California

Skills

  • Html
  • Java
  • Primavera P6
  • AWS
  • Conflict resolution
  • Public speaking
  • Critical thinking
  • Mentoring students

Volunteer Experience

  • Food Distribution Volunteer, Saddleback Church, 01/01/19, present, Assisted in organizing and distributing food and essential supplies to families in need., Coordinated with team members to restock supplies and manage inventory., Supported community outreach efforts to expand the program and reach more individuals in need.
  • Public Forum Debate Coach, Northwood High School, 01/01/21, 12/31/24, Coached students in argumentation, critical thinking and public speaking to enhance competitive debate skills., Provided strategic guidance on case construction, rebuttals, and crossfire techniques for Public Forum debate., Led and planned practice sessions, mock debates and drills., Analyzed debate rounds and provided detailed feedback., Mentored teams competing in local and state tournaments.

Awards

  • Phi Alpha Delta (Pre-Law Organization)
  • OCSL Novice Debate 1st Place
  • OCSL Varsity Debate 2nd Place
  • Jack Howe Debate Tournament 2nd Place
  • Cal Invitational UC Berkeley 5th place

Timeline

Chess Coach

Rainbow Rising After School Elementary Program
01.2022 - 01.2024

Customer Service

Irvine Northwood Pizza
01.2021 - 01.2024

Public Forum Debate Coach

Northwood High School
01.2021 - 01.2024

Food Distribution Line Volunteer

Saddleback Church
01.2019 - Current

Political Science - Public Service

University of Riverside California
Julia L. Eng