Julia Lopez
Hyde Park,NY
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Shift Manager
Mc Donalds
08.2023 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Cultivated professional working relationships with peers and supervisors.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Promoted a positive work environment through open communication and constructive feedback.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Franklin D Roosevelt Senior High School
Hyde Park, NY06.2017
Skills
- Budgeting and forecasting
- Production Planning
- Safety Procedures
- Active Listening
- Compliance understanding
- Energetic and Enthusiastic
- Decision-Making
- Coaching and Mentoring
- Critical Thinking
- Assigning Work
- Training and mentoring
- Cash Handling
- Delegation capabilities
Timeline
Shift Manager
Mc Donalds
08.2023 - Current
High School Diploma -
Franklin D Roosevelt Senior High School