Julia Lopez
Spring,TX
Summary
With over 20 years of experience in project and program management, I thrive delivering strategic projects that bring improvements in operational efficiency and business growth. My work and academic expertise provide strong analytical skills, and deep understanding of operations and business management that enable me to manage complex, large-scale initiatives effectively. I am skilled at fostering collaboration across diverse teams, ensuring alignment with strategic goals, and utilizing problem-solving approaches to achieve outstanding results. I am passionate about driving innovation, creating social impact, and leading transformation initiatives.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Desktop System Manager
HP
12.2019 - Current
- Lead multidisciplinary technical and business teams on HP's planning Life Cycle process to develop next generation computing products (All-in-Ones)
- Champion innovation and technology integration, oversee project management, cost optimization, and resource planning while ensuring adherence to best practices.
- Key Responsibilities:
Program Leadership: Spearhead the HP Desktop Planning program, managing cross functional/international teams to
advance the engineering development of next-generation products.
Project Management: Develop and oversee project schedules, critical deliverables, budgets, and resource allocation
plans, ensuring timely and cost-effective execution.
Strategic Decision-Making: Conduct cost-benefit analyses to align business information with product requirements and
development schedules.
Coordination: Collaborate with R&D, service, quality, and marketing teams to ensure seamless integration of hardware
(HW), firmware(FW), and software (SW), adhering to release-to-production schedules and quality standards.
Supply Chain & Procurement: Partner with procurement and supply chain teams to manage supply chain and commodity
costs and optimize deployment and logistics plans.
Compliance & Communication: Ensure adherence to procedures and regulations while effectively communicating program
progress, escalations,and issue analyses to stakeholders and executives.
Innovation & Integration: Drive the integration of new technologies and quality initiatives into manufacturing and
engineering processes
Customer Support Manager
HP
10.2011 - 12.2019
- Customer facing professional responsible for overall management of post-sales activities, support, improvement initiatives, and customer relations of top corporate accounts in Mexico and US.
- Contributor to grow revenue, reduce costs, and improve customer loyalty.
- Product quality manager across personal systems portfolio.
- Key point of contact to manage communication and resolution of technical and business escalations on computing and printing products of assigned accounts, resolving conflicts promptly and maintaining relationships with clients.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Streamlined customer support processes for faster resolution times and improved customer experience.
Strategic Procurement Manager
HP
11.2006 - 11.2011
- Designed, implemented, and managed transformation strategies to procure content translation and printing services in Americas region.
- Led supplier right sizing for content translation services in Americas Region; simplified supplier base by 80% and achieved $2M USD in cost savings.
- Developed Approved Supplier List for content translations in Americas Region.
- Managed vendor relations, stakeholder management of change and compliance.
- Achieved $6M savings in FY09 and $10M savings in FY10.
- Performed vendor evaluations, sourcing events (RFPs and e-auctions), pricing negotiations, and contracts management.
Education
Master in Business Administration -
Carnegie Mellon University
Pittsburgh, PA 08.2001 - 05.2003
Bachelor's degree, Industrial Engineering -
Instituto Tecnológico Y De Estudios Superiores De Monterrey
Mexico City, MX 08.1994 - 05.1998
Skills
Problem-solving aptitude
Certification
Project Management Professional
Recent Training
- Driving Strategic Innovation: Leading Complex Initiatives for Impact, 7/2023, The Wharton School
- Designing and Building AI Products and Services, 6/2022, Massachusetts Institute of Technology
Languages
English
Spanish
French
Timeline
Desktop System Manager
HP
12.2019 - Current
Customer Support Manager
HP
10.2011 - 12.2019
Strategic Procurement Manager
HP
11.2006 - 11.2011
Master in Business Administration -
Carnegie Mellon University
08.2001 - 05.2003
Bachelor's degree, Industrial Engineering -
Instituto Tecnológico Y De Estudios Superiores De Monterrey
08.1994 - 05.1998