Julia Lopez
Modesto,Ca
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sanitation Crew Member
Lunas Cleaning Services
04.2022 - 08.2025
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Maintained neat, clean and sanitized work areas.
- Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
- Reassembled production lines to restore production with minimal downtime.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Demonstrated attention to detail while performing quality control checks on completed tasks, guaranteeing satisfactory results.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Enhanced operational efficiency by consistently completing assigned tasks within designated timeframes.
Public Notary
Self Employed
08.2021 - Current
- Established positive relationships with customers through efficient communication and professionalism.
- Used embossed seal or stamp to verify presence at time of document signing.
- Conducted thorough reviews of documents to ensure accuracy prior to performing any notarizations.
- Attested to identities using driver's license, birth certificate or passport.
- Demonstrated proficiency in customer service skills while interacting with clients during notarization process.
- Created detailed reports for each notarial act performed including date, time, type of document, names of parties involved, and other necessary information.
- Served as official witness during signing of important legal documents to prevent fraud.
- Performed duties as an impartial witness to attest to the validity of signatures on legal documents such as wills, deeds, mortgages, contracts.
Sterile Processing Technician
Certify Central Valley
09.2023 - 12.2024
- Perform decontamination of surgical instruments
- Ensure proper sterilization of medical equipment
- Maintain accurate records of sterilization processes
- Adhere to safety and infection control protocols
- Follow manufacturer guidelines for instrument cleaning and handling
- Participate in ongoing training and education
Auto Insurance Agent
Turbo Insurance Services LLC.
07.2022 - 10.2023
- Provided technical assistance regarding online account access issues or billing inquiries via telephone or email communications.
- Processed applications for new policies or changes to existing policies in an efficient and timely manner.
- Researched market trends to determine appropriate pricing strategies for various types of auto insurance policies.
- Generated quotes for prospective customers based on their individual needs.
- Utilized strong communication skills to explain complex policies and procedures in a clear and concise manner.
- Demonstrated proficiency using computer software programs such as Microsoft Office Suite, Salesforce CRM system.
- Cultivated relationships with customers, providing support and guidance throughout the process of obtaining car insurance coverage.
- Assisted customers with filing claims after accidents or other incidents resulting in vehicle damage.
- Participated in team meetings focused on developing innovative marketing initiatives aimed at increasing sales volume of auto insurance products.
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
Supervisor
S & J Digital Signs
02.2008 - 10.2023
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Ensured that safety protocols were followed at all times by all staff members.
- Communicated employee, customer and workplace needs to managers.
- Answered customer questions and made product recommendations according to needs.
- Monitored workflow processes to ensure accuracy and timeliness of deliverables.
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Communicated product features, advantages, and benefits to customers.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.
- Negotiated contract agreements with clients and suppliers to create mutually beneficial business relationships.
- Researched market and competitor trends, implementing best practices to improve customer satisfaction.
- Negotiated contracts with vendors to achieve cost savings objectives.
Warehouse Associate I
Amazon
11.2021 - 02.2022
- Collaborated with team members to complete tasks efficiently and accurately.
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
- Sorted and organized merchandise in preparation for shipment.
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
- Inspected products for defects or damage and reported discarded items to supervisors.
- Used scanners to document pertinent carton level information.
- Utilized RF Scanner to track products in transit.
- Used forklifts and pallet jacks to transport items to staging areas or loading docks.
- Obtained merchandise from bins and shelves.
- Used ID tags, stamps, and electronic marking tools to mark stock items.
Education
Certificate - Sterile Processing Program
Certify Central Valley
Modesto, CA11.2024
Certificate - Certification in Law
National Notary Association
California 08.2021
High School Diploma -
Robert A Millikan High School
Long Beach, CA05.2004
Skills
- Sterile storage
- Listening Skills
- Operational Efficiency
- Sales and Marketing
- Professionalism
- Verbal Communication
- High level disaffection
- Customer Relationships
- Sterile process technician
- Motivation
- Legal Documents
- Money Handling
- Instrument sterilization
- Sterilization
- Procedures
- Manual Cleaning
- Decontamination procedures
- Tray preparation
- Interacting With Clients
- Business Administration
- Quality Control
- Quality control inspection
- Sanitation procedures
- Physical stamina and strength
- Chemical safety awareness
- Industrial cleaning experience
- Willingness to learn
- Teamwork
- Strong work ethic
- Teamwork and collaboration
Certification
- CBSPD | November 2023 - November 2028
- CBSPD Certification Board For Sterile Processing and Distribution
- Public Notary | August 2021
- National Notary Association
- Certification in Law from National Notary Association
Languages
Spanish
Native or Bilingual
STANDOUT TRAITS
- Confident
- Honest
- Ambitious
- Accountable
- Dedicated
Timeline
Sterile Processing Technician
Certify Central Valley
09.2023 - 12.2024
Auto Insurance Agent
Turbo Insurance Services LLC.
07.2022 - 10.2023
Sanitation Crew Member
Lunas Cleaning Services
04.2022 - 08.2025
Warehouse Associate I
Amazon
11.2021 - 02.2022
Public Notary
Self Employed
08.2021 - Current
Supervisor
S & J Digital Signs
02.2008 - 10.2023
Certificate - Sterile Processing Program
Certify Central Valley
Certificate - Certification in Law
National Notary Association
High School Diploma -
Robert A Millikan High School