JULIA LORENZI
Saint Paul,MN
Summary
Experienced account manager and customer retention specialist with a friendly and approachable demeanor. Skilled in identifying customer needs and implementing effective inbound and outbound retention strategies. Possesses a strong understanding of onboarding, sales retention, and utilizing problem resolution and de-escalation techniques to ensure customer satisfaction. Committed to delivering exceptional customer service efficiently and courteously. Proficient in processing new accounts and adept at explaining the features and benefits of new services and products to interested customers.
Overview
11
11
years of professional experience
Work History
Retention Specialist/Account Manager
Comcast
06.2019 - 02.2025
- Regularly accomplished set monthly goals, enhancing proficiency in order-related duties.
- Worked within a billing and package building system, while also navigating account information using dual monitors
- Gained knowledge of all of Comcast’s products, policies, and best practices in order to provide mentorship for new hires in the retention department
- Distributed daily communication and sales data.
- Served as a point of contact in account management to resolve customer complaints and issues and provide information to customers regarding any company policies.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Empowered customers by providing comprehensive resources and support for self-service, improving satisfaction.
Store Associate
ALDI
05.2016 - 06.2019
- Facilitated customer interactions seamlessly.
- Oversaw financial exchanges meticulously.
- Operated electric pallet jack for effective inventory transport.
- Arranged products efficiently across sales area, cooler space, and interior storage.
- Exhibited a positive and professional demeanor at the store.
- Enhanced productivity by effectively utilizing time to maintain a thriving work setting.
Customer Service Representative
Family Dollar
10.2015 - 05.2016
- Greeted and interacted with customers.
- Handled cash and charge transactions.
- Maintained the appearance of the store.
- Used suggestive selling techniques to increase sales.
- Assisted customers by providing product information.
Food Shelf Receptionist
Saint Paul Parks & Recreation
06.2014 - 10.2015
- Entered and managed data accurately.
- Facilitated onboarding for new clients.
- Maintained organized appointment calendar.
- Monitored functionality and organization of commercial spaces.
Day Camp Counselor
Saint Paul Parks & Recreation
06.2014 - 10.2015
- Oversaw student safety throughout field trips and overnight events.
- Implemented structured literacy sessions.
- Ensured cleanliness and upkeep of classroom and cafeteria spaces.
Education
High School Diploma -
Jennings Community Learning Center
Saint Paul MN06.2014
Skills
- Regularly surpassing monthly objectives
- Customer service excellence
- Strategic account oversight
- Collaborative problem-solving
- Conflict resolution skills
- New user onboarding
- Effective time management
Timeline
Retention Specialist/Account Manager
Comcast
06.2019 - 02.2025
Store Associate
ALDI
05.2016 - 06.2019
Customer Service Representative
Family Dollar
10.2015 - 05.2016
Food Shelf Receptionist
Saint Paul Parks & Recreation
06.2014 - 10.2015
Day Camp Counselor
Saint Paul Parks & Recreation
06.2014 - 10.2015
High School Diploma -
Jennings Community Learning Center
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