Julia Loustalot
Union City,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative III
Conduent Business Services
10.2020 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided accurate information about products and services to customers.
Customer Service Representative I
Conduent Business Services
03.2019 - 10.2020
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Some College (No Degree) - Kinesiology
Ohlone College
Fremont, CASome College (No Degree) - Kinesiology
Chabot College
Hayward, CASkills
- Scheduling
- Complaint resolution
- Account updating
- Relationship building
- Administrative support
- Credit adjustments
- Prioritization
- Call center operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative III
Conduent Business Services
10.2020 - Current
Customer Service Representative I
Conduent Business Services
03.2019 - 10.2020
Some College (No Degree) - Kinesiology
Ohlone College
Some College (No Degree) - Kinesiology
Chabot College