Julia Louzada
Manhattan,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Online Customer Service
Hotmart
11.2020 - 02.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Au Pair
Cultural Care Au Pair, USA - Au Pair
07.2018 - 12.2020
- Cultural exchange and adaptability, adapted to a new environment, embracing diverse customs, and enhancing cross-cultural communication skills.
- Time management and multitasking, demonstrated effective time management and multitasking abilities in a fast-paced, dynamic household.
- Problem-solving and flexibility, responded adeptly to unforeseen challenges, demonstrating problem-solving skills and flexibility in adjusting to evolving family needs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Volunteer Activities Coordinator
Instituto Nossa Senhora Do Carmo
10.2016 - 02.2017
- Conducted outreach programs to involve families and create a sense of community support.
- Researched new ideas for programs and activities, taking into consideration participants' suggestions.
- Worked collaboratively with fellow volunteers, educators, and community leaders to create a comprehensive support network for the children.
Education
Associate Degree in Business Management - Business Management
Borough of Manhattan Community College of The City University of New York
New York, NY05.2024
Skills
- Analytical Thinking
- Data Management
- Data Entry and accuracy
- Customer-Centric Approach
Languages
Portuguese
Native or Bilingual
Timeline
Online Customer Service
Hotmart
11.2020 - 02.2021
Au Pair
Cultural Care Au Pair, USA - Au Pair
07.2018 - 12.2020
Volunteer Activities Coordinator
Instituto Nossa Senhora Do Carmo
10.2016 - 02.2017
Associate Degree in Business Management - Business Management
Borough of Manhattan Community College of The City University of New York
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