Resourceful, compassionate, dedicated and patient-focused. Bringing over 20 years of experience across patient care, patient advocate, pediatric care, dialysis, billing review, wound care and operating room support in a diverse set of environments. Proven expertise in identifying medical record discrepancies, while providing medication administration, floor nurse education, physician support and determining patient needs and requirements. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with 7 years of Dialysis experience. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.