Julia Lucero Dossantos
Yonkers
Summary
Dynamic Bakery Manager with proven success at DeCicco & Sons, skilled in order management and employee scheduling. Enhanced sales through innovative marketing strategies and optimized inventory control, reducing waste significantly. Known for exceptional customer service and team training, fostering a collaborative environment that drives performance and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bakery Manager
DeCicco & Sons
08.2024 - Current
- Managed daily bakery operations, ensuring product quality and freshness.
- Trained and supervised team members on baking techniques and safety protocols.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Accurately place orders with different product to ensure there is no waste.
To-Go Server
Olive Garden
09.2020 - 08.2024
- Delivered exceptional customer service by efficiently managing to-go orders and ensuring accuracy.
- Collaborated with kitchen staff to streamline order preparation, enhancing overall service speed.
- Trained new team members on best practices for handling to-go orders and customer interactions.
- Maintained cleanliness and organization of the to-go area, supporting a positive dining experience.
- Managed phone and online orders with high degree of accuracy, ensuring customer satisfaction with every interaction.
- Addressed and resolved customer complaints with empathy and professionalism, restoring customer satisfaction.
Sales Associate
Aeropostale
10.2019 - 06.2020
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and efficient product organization.
- Trained new sales associates on store policies and best practices for customer engagement.
- Implemented visual merchandising strategies to optimize product display and drive sales performance.
Education
No Degree - Criminal Justice
Mercy College
Dobbs Ferry, NYSkills
- Order management
- Employee scheduling
- Supply ordering
- Food management experience
- Business management
- Expense tracking
Accomplishments
While I was offered the Bakery Manager position after a month and a half of working at DeCicco and Sons , I had gotten many written recognitions from my store manager for the above and beyond effort I put in since day one of working for the company. I learned quickly how to manage stock , place accurate orders , track the sales , etc. Since I took over as Bakery Manager my sales have been up every week from the previous year. From moving product around to see where it sells best , to ordering new product to see how well it sells , making displays for holidays , I have learned alot about management.
Certification
- Certificate of Merit
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Bakery Manager
DeCicco & Sons
08.2024 - Current
To-Go Server
Olive Garden
09.2020 - 08.2024
Sales Associate
Aeropostale
10.2019 - 06.2020
No Degree - Criminal Justice
Mercy College